Associate Exploratory QA

Job content

Job Description

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Associate Exploratory QA will be embedded within cross functional teams from the QA & Test discipline, working alongside the Exploratory QA. In this role you will contribute within the Pod/team to exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved, with guidance from the Lead Exploratory QA. As an Associate Exploratory tester you will be expected to gain an understanding of the product under test and use this understanding alongside your testing experience to question and identify defects and improvements to the product features delivered.

In this role, you will:

• Validate customer behaviour and highlight any gaps / missed requirements
• Raise clear concise defects, no duplication and linking of common issues
• Highlight any detrimental impacts where defects have been agreed not to be fixed
• Carry out effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live e.g. writing test cases from matrix provided or detailing exploratory cases based on a story
• Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
• Identify improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts
• Active involvement within department teams to create a self-teach / learning culture. Professionalising practices e.g. data & new ways of working, creating a ’best place to work’.
• Provide input into requirements where applicable to improve customer experience
• Provide accurate testing updates to required stakeholders detailing progress.
• Provide support, guidance and mentoring to other team members as required.
• Work collaboratively with colleagues and other teams to ensure speed to market following agile practices
  
  

Requirements

To be successful in this role you should meet the following requirements:

• Good knowledge of the testing process, digital channels, and customer expectations (ideal but not essential)
• Excellent awareness of PCs, technology and the internet (including browsers, operating systems and devices)
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• A strong team player – highly collaborative recognizing their specialized role in the department and acknowledging other areas/individuals roles and responsibilities.
• Good communication skills, both written and verbal, to explain complex issues
• Good decision making skills to be able to evaluate importance of defects found during testing, based on impact
  

This is a Hybrid role. The base location for this role is Leeds.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.