Assistant Manager

JOB DESCRIPTION

Assistant Manager

12 Bold St, Liverpool, L1 4DS

Competitive rate + Perkbox + Bonus + Discounts + Commission +33 days annual leave + Staff discounts

A bit about us - and why we need you!

Treating over 25,000 clients each month through a nationwide network of over 75 clinics, sk:n is the UK’s leading provider of advanced skin treatments. We have a truly recognisable brand which has been carefully built over 28 years on the foundations of efficacy, knowledge and trust. Simply put, our aim is to give people greater self-confidence through better skin. Whether we’re getting rid of unwanted facial hair, treating acne, removing blemishes or reducing the signs of ageing, we change lives every day and it’s something we’re extremely passionate about. It’s a hugely exciting time, we’re expanding our clinic network throughout the UK and aim to have over 90 sites by the end of 2021.

The Opportunity

We are now recruiting for an Assistant Manager to join the team at our Liverpool clinic.

SALES

• Monitor daily activity, and ensure the business is set up to maximise opportunities and overcome challanges
• Communicate sales targets, and results to the team
• Support ‘cross-training’ to ensure all teams members are knowledgeable on each other’s treatments to allow for opportunities of sales across brands.
• Maintain a positive sales environment by continual assessment, planning, implementation and evaluation of motivational practices with the team
• Controlling stock levels and consumables to avoid stock loss and waste
• Exploring any new treatment avenues that may increase patient flow

OPERATIONAL MANAGEMENT

• Prepare in conjunction with the CM staffing rotas
• Continually review and monitor consumable usage and eliminate wastage
• Supervise and maintain all aspects of invoicing, banking, debtor control, stock and petty cash according to Company procedures.
• Deal with client complaints positively in accordance with procedures. Pro-actively managing the root cause of complaints with clinic teams.
• Positively influence the CSS scores

HUMAN RESOURCE MANAGEMENT

• Assist the CM with recruitment and selection of the team in accordance with establishment and scope of job
• Facilitate and record regular staff 1 to 1 meetings and ensure relevant actions are taken to include training and development needs
• Completing rotas on selima to ensure all employees are paid the correct hours
• Update HR department with any changes to employees pay, hours, location, and position to go through relevant approval process.
• Monitor and record all leave and focus on the reduction of sick leave and staff turnover
• Consult HR department to effectively performance manage employees and seek advice on relevant processes relating to conduct, probation and disciplinary and grievance issues.
• Promote an enthusiastic and pro-active atmosphere in the clinic to maintain a relaxed, welcoming professional atmosphere within the clinic at all times
• Monitor employee engagement

QUALITY AND RISK MANAGEMENT

• Ensure implementation of all company policies inclusive of Health and Safety, COSHH, Risk Assessment, fire regulations, Infection Control, decontamination, adverse Incidents & complaint handling
• Responsible for ensuring standards of cleanliness are maintained in line with Audit standards
• Ensure that Client privacy is maintained at all times in line with internal audit and GDPR legislation.

OTHER TASKS & DUTIES

• Managing refund requests using company policy and minimising need for this
• Implementation and audit of company policies, procedures and protocols
• Assist the CM to ensure the Clinic complies with all Care Quality Commission regulations and is subsequently ready for an inspection at any time Including

BEHAVIOURS

• Excellent organisational skills
• Great interpersonal skills and ability to converse with clients
• Ability to multi-task
• Able to manage workload in prioritisation with the needs of the business
• Accountable and responsible for the business including the regulatory needs
• Ability to motivate and engage members of staff to achieve personal and business targets

JOB REQUIREMENTS

• Experience in management in retail/clinical background desirable but not essential
• Experience in supporting clinics and teams within the aesthetic and surgical sector desirable