Area Operations Support

Job description

Do you have what it takes to be an Area Operations Support with Securitas?

We have an exciting opportunity for an enthusiastic Area Operations Support person to join our dynamic team on a Permanent basis.

This role is perfect for anyone who is looking to stay within the Security industry or looking to start a new career in Security.

The role which is situated in our Area Operations Support team provides a high level of administrative support to the Operations team, carrying out duties such as rostering, ensuring compliance with procedures and is the first point of contact for the employee queries in the geographical patch.

We pride ourselves by providing our employees with a chance to build a career within the Security sector by enabling them to gain qualifications and accreditation which will lead to a successful career here at Securitas.

Although demanding, this role will allow you to manage your own time and demonstrate your exemplary organisation skills and customer service skills engaging with customers, and employees.

We are an internationally successful, protective services and security provider, combining cutting-edge technology with world-class security intelligence and our global network of experts cover every security risk.

Working 37.5 hours per week. Monday to Friday (09:00 to 17:00)

How you will provide Operations Support:

• Provide operational and administrative support to the Branch Manager by assisting in the development of the branch through maintenance of records contracts, IT systems and general office duties.
• First point of contact for security personnel queries.
• Set up new contracts on the company’s computer system.
• Update assignment instructions, site documentation and maintain customer information.
• Assist with ensuring staffing levels meet agreed service levels and recruitment is completed in a timely manner in accordance with company policy and procedure.
• Ensure training courses are arranged to meet service level agreements.
• Ensure all personnel have undertaken appropriate training and been issued with an SIA licence or LDN to meet industry requirements.
• Provide administrative support as required, supporting Securitas management with taking minutes in required meetings and correct storage of all documents.
• Ensure that all rostering is accurate to ensure minimal pay queries, no dropped shifts and accurate invoices produced and despatched within required timescales.
• Confirming receipt and processing uniform requests, the submission of orders, tracking dispatch and delivery and achieving closure for audit purposes.
• Assist in the reduction of company DSO’s be actively chasing payment from customers within the area.
• Ensuring understanding and demonstrable implementation of the values of Integrity; Vigilance and Helpfulness.
• Assist with adequate and appropriate training, ensure any advice and support is provided to make the team successful.
• Active steps to maintain communication; recognise achievement and develop the Securitas community.
• To be aware of, and (with the assistance of support functions) ensure all staff and officers in the Branch comply with Securitas policy and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.
• Any other duties as directed by the Area Director/Operation team leader.

Essential Skills

• SIA Frontline Licence
• Right to Work in the UK
• Have a 5-year checkable employment history
• Must have a full clean driving licence
• Good standard IT skills
• Able to evidence strong customer service skills
• Ability to work under own initiative
• Customer service experience
• Good organisational skills
• Ability to prioritise
• Strong written and verbal communication
• Managing and Leading others
• Good decision making
• Excellent communication skills
• Business Acumen & Commercial Awareness
• Strategic Thinking (Planning & forecasting)
• Relationship building skills & Networking experience
• Confident, articulate and communicate well both orally and in written language
• Be smart, presentable in appearance
• Polite and proactive when engaging with customers to ensure a complete customer experience is provided

About Company

Securitas Benefits:

• Paid holiday, company pension and life assurance scheme
• Discounted gym membership
• Wellness advice and support
• Cycle to Work Scheme
• Car lease and new car purchasing schemes
• Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
• City & Guilds accredited training program for professional and personal development
• Support to gain your SIA license

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies.

Join the Securitas Team today!