Area Manager

Job content

Who are Jigsaw Recovery Project...
Jigsaw Recovery Project support some of the most disadvantaged people in society. Jigsaw Recovery Project support young people nearing the end of their journey through the care system and have experienced multiple failed placements. We also support Adults with Complex Needs who are verified rough sleepers in our adult supported accommodation setting. Our aim is to recognise the complexity of need that people can have and to develop bespoke support packages that focus on making positive progress whilst still celebrating individuality. By ensuring that the needs, wishes and feelings of those that we work with are the cornerstone of the support we deliver. We hope to build relationships that are characterised by warmth, stability and understanding.

Main responsibilities of the Role:

· Provide support and mentorship to the service managers

· Ensure the provision of quality services

· Take the lead and support with all regulatory inspections, ensuring actions are met prior to and following inspections

· Support the strategic development of the service.

· To work as part of the Senior Management Team to support the delivery of high-quality support for the individuals.

· The Area Manager will ensure the continuity of the service.

· The Area Manager is required to be highly motivated and lead the managers ensuring the values and ethos of the organisation are recognised, ensuring a positive working culture.

· You will liaise daily with your team to provide oversight and assist with any queries whilst ensuring a high level of performance and productivity

· Dealing with concerns, queries and deflecting complaints with a suitable resolution

· Liaising with other teams and business areas including Income, Lettings, Case Management, Property Services

· Assisting with potential risks including repairs and H&S concerns

· Developing, building, and maintaining strong relationships with residents and stakeholders which will include external contractors, MPs and councillors, supporting the Operations Manager with information to enable an effective response to their inquiries.

This post is subject to a satisfactory enhanced DBS check, all staff will be subject to thorough reference checks.

Qualifications, Skills and Experience:

Essential

Experience of working with vulnerable adults and young people in a senior position

QCF Level 3 for Diploma for Children and Young People’s Workforce or equivalent in the Adult Sector.

Minimum of Level 5 Qualification in Leadership and Management or equivalent preferably in Residential Care.

Experience of managing, motivating, and supporting teams.

Proven ability to analyse problems, identify and implement solutions.

Good interpersonal and communication skills.

Good Knowledge of Health and Safety Legislation.

Computer literate with competent report writing skills.

Full UK clean driving license and have a use of a car for business.

Motivated and enthusiastic approach to working with a team of staff, to ensure positive outcomes for young people.

Desirable

Minimum 3 years’ experience in similar role

Improving standards and successfully implementing service improvements.

Training, mentoring and coaching staff.

An understanding of Local Authorities duties in relation to Looked after Children.

Experience in care planning and compliance.

Working Conditions

Display Screen Equipment User

Direct work with Young People and Adults

Verbal abuse and/or aggression.

Driving own vehicle for work purposes.

Exposure to potential confrontational and stressful situations.

The requirements of the role sometimes require long and unsociable working hours to meet the needs of organisational requirements.

Job Types: Full-time, Permanent

Salary: £44,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme

Experience:

• Managing: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: On the road