Apprentice - Customer Service - Revenues and Benefits

☞ NEC Software Solutions

View: 107

Update day: 28-04-2024

Location: Hartlepool Yorkshire and the Humber

Category: Other

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Company Description

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We have been part of global tech company NEC Corporation since January 2018.

Find out more about our business on the Corporate Responsibility and Performance pages.

Job Description

Background of Role

Customer Service Advisor – Test and Trace / Energy Grants/Revenues and Benefits – In the UK, we are the number one provider of revenues & benefits software (processing 50% of the total housing benefit and council tax caseload). Your role will involve managing and responding to calls from citizens requesting support and information regarding their applications.

Business Fundamentals

Main Responsibilities / Opportunities
  • Maintain excellent levels of attendance and punctuality.
  • Attend regular training and development sessions with an assigned mentor.
  • Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education.
  • Ensure company policies and procedures such are understood and adhered to.
Key Opportunities
  • Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship.
  • Develop telephone and administrative skills whilst dealing with a range of applicants.
  • A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, updating systems and understanding legislation.
  • The opportunity to provide meaningful support to the most vulnerable in society.
  • You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting a great opportunity to learn from best practice.
  • To work as part of the team in achieving targets set by the Entitlement Services Service Manager.
  • Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner.
  • You will be given the necessary training and development to distinguish yourself early in your career with NEC.
  • An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
  • A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees.
  • An opportunity through hard work and commitment to move through the NEC Academy Scheme.
Key Criteria to monitor performance
  • Accurate data entry
  • Quality checking of responses to citizen and Local Authority
  • Absence/Attendance monitoring
  • Internal call monitoring
  • Customer feedback
Summary

This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NEC are creating an environment that is driven by training and development and are committed to investing in the success of their employees.

Qualifications

Both English & Maths GCSE 4-9
  • Computer skills – especially MS office in the area of excel and outlook.
  • Communication and written skills
  • Excellent attitude
  • Ability to work confidently with customers and internal colleagues
  • Well organised
  • Team worker – able to work with colleagues to achieve targets and objectives.
Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Additional Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC is an equal opportunities employer, welcoming applications from all communities.
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Deadline: 12-06-2024

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