Applications Manager

Job content

Description

About us

The Mercedes-Benz brand is a synonym for top-class product and service quality, cost-effectiveness, reliability, and sustainability, as summed up by the slogan “Trucks you can trust.” Repeatedly, the pioneering spirit at Mercedes-Benz Trucks has generated ground-breaking innovations, from autonomous driving to active and passive safety systems.

We are recruiting for two Application Managersto joinour new IT team within Mercedes-Benz Trucks.Reporting to the Head of IT, you will be utilising ITIL Service Management skills and experience proactively deliver application management and support processes throughout the whole application lifecycle, for the agreed scope of applications under your responsibility, ensuring the provision of high effective, reliable and efficient solutions to highly satisfied business users.

More About The Role

As our new Applications Manager, you will develop, maintain and utilise your expert understanding of the business use, application landscapes and integration, data dependencies and support processes, to enable you to effectively lead and collaborate with the business, IT functions and external vendors, in delivering applications management and operations tasks. You will drive the adoption and continual evolution to ensure effective operation of incident, request and problem management processes based on ITIL best practice are utilised by all partners to support the delivery of high quality support services, which are aligned with the Daimler operating model, to achieve timely resolution and restoration of a stable and complete application service. Manage the effectiveness of these services in line with the agreed Service Levels and drive topic escalation as necessary.

Establish and perform supplier management processes with solution providers to ensure effective management of the relationship, the commercial agreements, service costs, service quality against agreed SLA’s and service compliance status to enable the management of service risks, establish service improvements and recommend service optimisation opportunities to safeguard stability, resilience, performance and cost effectiveness of the engaged solutions. Also, manage and coordinate of the acceptance of changes to the solutions providing live business services to protect the integrity and effectiveness of the application, through close collaboration with demand, project delivery and release teams, to ensure an effective transition into run and minimise the impacts of disruption following the introduction of change.

About You

Alongside experience within a similar role, you can demonstrate a sound knowledge of current and emerging IT technologies and architectures, with desired experience of change management and business process engineering in a commercial environment. You will be a specialist in the area of IT infrastructure and data management, with relevant IT experience in the automotive industry. You will be highly organised, confident with your communication and be self-motivated. Proficient in the use of Microsoft Office and experience with DevOps, FOSS, DevOps, Cloud, API, IAM). You will also have an analytical mind and demonstrate structured, logical and lateral thinking.

What We’ll Give You

As well as the opportunity to work for a great business who are passionate in everything that we do, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague’s car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.

We’re here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders. What’s more, we’ll also encourage your development, with the training and knowledge you need to reach your potential.

What’s next?

Once you click apply, we’ll take you through to the Daimler (our parent company) careers portal. Here, you’ll need to complete a short 10-minute application form, attach your current CV and submit your salary expectations. Simple.

Closing Date: 5 August 2021

Don’t forget to follow us on LinkedIn @ Mercedes-Benz Trucks UK Ltd.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart, .

Organization

: Mercedes-Benz Trucks UK Limited

Primary Location

: United Kingdom-England-Milton Keynes

Work Locations

:

Tongwell

Tongwell - Delaware Drive

Milton Keynes MK15 8BA