Anti-Social Behaviour Officer – Housing

☞ Triumph Consultants Ltd

View: 103

Update day: 01-06-2024

Location: Thatcham South East

Category: Energy

Industry:

Salary: Up to £18.14 an hour

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Job content

What’s involved with this role:
Temporary Anti-Social Behaviour Officer – Housing Reference no: SGN 5229389 Pay rate: Up to £18.14 per hour PAYE depending on experience This opening assignment is for 2-3 months Enhanced DBS disclosure is listed as a requirement for this role The successful candidate will be accountable for delivering a tenure blind, professional, pro-active, visible, high quality, customer-centric service addressing engrained anti-social behaviour & delivering tenancy success through resolution & enforcement s across a locality. Whilst championing our values of being kind, respectful, inclusive, ambitious, responsible, and collaborative. Working alongside colleagues to achieve our priorities you will commit wholeheartedly to this journey we have embarked upon to create a truly customer focussed culture. Key Responsibilities:
  • To take responsibility to deliver the right outcome for our customer in a safe and timely way.
  • Deliver highly effective professional tenure blind service within a locality to resolve engrained anti-social behaviour, where legal action is a last resort and deliver tenancy success through resolution whilst meeting agreed performance, service, financial standards ensuring customer satisfaction, and fully comply with legislation, regulatory and governing requirements.
  • Working collaboratively with locality and functional teams to resolve non access, fraud and tenancy and lease breaches to ensure regulatory and statutory compliance within agreed customer standards and financial regulations.
  • Work collaboratively with the Locality and cross functional teams to provide a proactive data led service to deliver the customer outcomes, building trust and respect within our communities whilst ensuring effective practice is in place so that all services fully comply with legislation, regulatory and governing requirements.
  • Be responsible for developing productive relationships with local stakeholders and partnering agencies, built on trust, respect and a joint interest in addressing anti-social behaviour through minimal use of enforcement powers.
  • Demonstrate commitment and energy to the team to motivate and inspire the achievement of results and create a great place to work with customers and colleague maintain and improve places. Through listening to the voice of our customers and communities shape innovative social and physical improvement to support their aspirations.
  • Develop and maintain a digital presence within locality, actively broadcasting community messaging and by hearing our customers voice develop innovative solutions to build community ownership.
  • Support the development of creative solutions to improve customer service and efficiency of delivery whilst ensuring procedures are followed and compliance and regulatory standards are met.
  • Ensure that our assets are maintained and improved to protect their core value and to meet the needs and expectations of current and future residents.
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document. Experience:
  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Experience of delivering effective anti-social behaviour service to address ingrained behaviours whilst minimising need for legal intervention and supporting tenancy success.
  • Experience of addressing non access, fraud and other tenancy breaches minimising need for legal intervention.
  • Excellent demonstratable knowledge of tenancy, lease, resolution, and legal approaches to maintain and improve outcomes for our customers and minimise risk.
  • Experience of working across teams and agencies to address complex customer needs.
  • Experience of representing the council at a local level to raise the profile of the business.
  • Understanding of data breaches, associated implications and industry standards of preventing/triaging a breach.
  • Evidence of suggesting and supporting the delivery of innovative concepts, utilising future changes in policy to support flexibility in a responsive organisation.
Skills & Abilities:
  • Ability to work with others to optimise team performance.
  • An effective communicator that builds trust and respect able to influence and challenge.
  • Ability to receive honest communication and develop inclusive relationships whilst remaining self-motivated and accountable for your work.
  • Have a track record of meeting deadlines and working effectively with others in a complex and dynamic environment.
  • Evidence of excellent customer service achievements in a complex delivery environment.
  • Ability to record and maintain the proper use of data.
  • Excellent oral and written communication and interpersonal skills.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  • Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
  • Any local authority/public sector experience
  • Any relevant qualifications held or being studied for.
S If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:

Job Ref: SGN 5229389

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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Deadline: 16-07-2024

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