Advisory Solution Consultant, IT Operations Management

☞ ServiceNow

View: 107

Update day: 07-05-2024

Location: Staines-upon-Thames South East

Category: Consulting / Customer Service

Industry: Marketing Advertising Information Technology Services Computer Software

Position: Associate

Job type: Full-time

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Job content

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is seeking IT Operations Management (ITOM) specialists and architects with a focus on hands on IT Datacentre technologies, DevOps and enterprise architecture initiatives for service modelling, discovery, event management, cloud automation and orchestration on the ServiceNow platform.

As an ITOM Presales Consultant you will provide technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. You will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations Management on the ServiceNow SaaS platform.

This is a hand on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What You Get To Do In This Role
  • Create and contribute to sales campaigns focused on IT Operations Management leveraging hands on IT Datacentre technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, event management, and discovery.
  • Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
  • Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Strong alignment with product management and engineering teams on roadmap and field feedback.
  • Assist the sales personnel in the qualification of Enterprise customer needs and performing pre demo needs analysis
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • Provide mentoring and training to peers and other colleagues in the organization.
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and PoV/PoC
  • Supporting Marketing events – user conferences, trade shows, webinars etc
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors.
  • Serve as regional team lead to lead practice activities when called upon.
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment

Qualifications

To be successful in this role you have:
  • Proven Pre-sales experience within the IT Operations Management domain
  • Demonstrable success over-achieving against team quotas
  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
  • Exceptional communication and presentation skills to include technical and business concepts.
  • Experience with enterprise architecture domains
  • Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
  • Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc..
  • Solid IT Ops experience in storage, network and compute of enterprise environments
  • Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
  • Scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp
  • Native or fluent spoken and written English

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Deadline: 21-06-2024

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