Administrator

William H Brown is seeking a strong Administrator to complement their fantastic team based in their Lettings Support Centre in Norwich, NR3. The main purpose of the Administratorrole is to provide deposit negotiation, support services, and administration to branches, landlords, and tenants.

What you receive as an Administrator for William H Brown:

• Up to £18,600(depending on experience)
• Industry-leading training and development
• Support in training towards ARLA – NFOPP qualifications(additional £1000once qualified)
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding, and fun environment
• Teamincentives
• 25 days annual leave

Key responsibilities of an Administrator:

• Liaising with landlords, tenants, branch staff, and client accounting
• Ensuring a smooth transition throughout the deposit process
• Advising and obtaining instructions from landlords and tenants at the end of the tenancy
• Administering Tenancy Deposit Scheme referrals
• Drawing up a schedule of costs based on the checkout report
• Mediate and negotiate between the parties regarding the disposal of the deposit.
• Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits

Essential skills and experience required to be a successful Administrator:

• Outstanding customer serviceskills
• Solid administrationskills
• An ability to work to deadlines and to strict standards
• Organisedand able to prioritise workload in a faced paced environment
• Resilient, positive, numerate, analytical, and detail-oriented
• Solid influencing skills and ability to negotiate with third parties
• Confident verbal communicator backed up with excellent letter writing skills
• IT literate(MS Office, internet, email systems)

Desirable skills (not essential as training will be provided):Residential Lettings, Estate Agency, Property Management, Contracts, Claims, Mediation

William H Brownis part of Sequence, an award-winning national estate agency network comprising over 320 branches trading under 13 well-known, historical, local names. Sequence offers residential sales, lettings, mortgage, and land and new homes services, and is also the UK’s largest residential property auctioneer. It is part of Connells Group – The largest and most successful estate agencies and property service providers in the country – Connells Group offers a range of services including residential sales, lettings, and mortgages. It is also one of the country’s largest sellers of new homes and is committed to delivering the highest levels of customer service.

Our existingteam comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors - Kickstart your career with us today!