Administrator

Job content

At Hermes we’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. That’s why we have an exciting opportunity for an Administrator to join us at our Gatwick depot.

Why join our Field Delivery Team?

Driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed, our vision is to be the carrier of choice for every consumer in the UK. Hermes work with over 80% of the UK’s leading high street retailers including ASOS, Boohoo, John Lewis, MissGuided and Next.

At Hermes, we lead the way in delivery. We’re market leaders and we invest to keep on growing. Our 6000+ employees, 33,000+ couriers, 5000+ ParcelShops and 500 lockers handled over 630 million+ parcels in 2020 alone.

We deliver greatness together. We work together to keep hitting deadlines and breaking records across our 30+ strong network of depots and hubs. You’ll join a great team at a great time for our business.

Great businesses need great administrators to help keep things moving behind the scenes and that’s where you come in! You’ll help solve problems for our customers before they become real issues!

What you will do:
Ensure proactive timely administrative support via phone and email allowing us to understand the root causes of any problems to better serve our customers.

Help to identify trends that will allow us to make performance improvements.

Provide administrative support for the Delivery Unit Business Lead, such as planning and organising meetings and acting as meeting note taker when required.

Support our peak recruitment activity with telephone screening, virtual recruitment and training activity to ensure we are operating at full capacity and to maintain high levels of customer service.

Analyse and check regional and local management activity and plans to ensure accuracy and quality is reported daily.

Essential skills and experience required:
Previous administration experience gained within a fast-moving organisation is a must.

The ability to deal with high volumes of work in a timely fashion (sometimes under pressure) and with minimal error.

Proficient with Microsoft Office Software such as Word, Outlook, Teams, Excel, PowerPoint etc.

Self-motivation, you will instinctively know what needs prioritising and can deliver time after time.

A real team player attitude, you will be trusted to get the job done but supported of course!

What we can offer you:
We can offer you a salary of £19,474.62 per year, 22 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection.

On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we’ve got you covered. At our depots we also have free parking.

This role offers fantastic opportunities for you to climb the career ladder into managerial roles within both the function and wider business. At Hermes, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.

Apply Today!

If you are ready to develop your career in an empowering, growing yet supportive business then why not join us? Clicking apply is the first step to joining Hermes, where people deliver!