Administrator

☞ Fintel

View: 107

Update day: 11-06-2024

Location: Derby East Midlands

Category: Administrative / Clerical / Assistant

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Job content

We’re looking for an experienced administrator to join our booking team in Derby on a full time basis.

You’ll be the first point of contact for our customers, either by phone or by email so you must be able to provide an excellent level of customer service. You’ll be responsible for ensuring all valuation instructions are booked quickly and accurately, and ensure our Surveyor diaries are managed to optimise capacity but also taking into consideration travel. What you’ll be doing

Answering and proactively making incoming/outgoing telephone calls with customers, clients and Surveyors

Booking appointments for our Surveyors, taking into account the best route and schedule

Liaising with Surveyors regarding appointments and report updates

System administration including inputting new instructions (Quest), allocating work and updating status reports (Surveyhub)
What you need to succeed

Confident using Microsoft applications and can learn new software quickly

Experience working in a fast-paced environment

Adaptable to change and keen to learn new skills which will support the wider business

Excellent written and verbal communication skills

Confident telephone manner with experience handling inbound and making outbound calls

Self-motivated with a ‘can do’, solution-driven attitude to problem solving
What we offer you

Company funded income protection and life assurance cover

Happy to talk flexible working

25 days annual leave plus bank holidays

A £25 Amazon voucher to celebrate your birthday

An annual discretionary performance-related bonus

Investment in your professional development

Access to our regular wellbeing programme including free Zoom fitness classes, meditation, yoga

Access to our free Employee Assistance Programme

Lots of fundraising events for charity to get involved in!

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.
For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.
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Deadline: 26-07-2024

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