Administrator

☞ YourRecruit Group

View: 102

Update day: 01-06-2024

Location: Horley South East

Category: IT - Software

Industry: Staffing Recruiting

Position: Associate

Job type: Full-time

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Job content

My client is a well-established and innovative Data Analysis organisation who helps organisations manage their energy better and are well-respected within their division. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people - this role will be based at their Horley office.They are looking for an experienced Administrator to join their Contracts Team - you will be providing an excellent standard of administrative support; effectively maintaining and improving procedures to track and progress enquiries from initial contact to resolution and progress orders to contracts.Salary: £24,000 to £26,000 depending on experienceHours: 35 hours per week, Monday to Friday, 9am-5pmLocation: Horley Office/Hybrid, 2 days in the office / 3 remoteBenefits Include: Pension scheme, professional qualifications sponsorship, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!What will your working week be like as a Contracts Administrator?
  • Provide proactive assistance and support to the commercial team.
  • Manage the commercial inbox, responding to commercial queries or directing enquiries as necessary.
  • Accurately process all allocated orders and logs into the customer management system (CRM) and management information systems as necessary.
  • Ensure quality of sales orders/contract processing is of the highest standard: timely, accurate and comprehensive.
  • Identify issues with and errors in order data and if unable to resolve, escalate internally as necessary.
  • Create new and manage existing monitoring statistics reports within Microsoft Excel.
  • Provide consistently helpful, efficient and courteous support to customers and colleagues.
  • Manage and maintain accurate and up to date paper and electronic files in centralised folders.
  • Undertake methodical administration and clerical duties as required.
  • Assist in the creation and maintenance of training materials, support documents and procedures.
Required Competencies/Skills
  • Identify areas of improvement across existing processes such sales orders, maintenance required, logging enquiries etc.
  • Consistently professional, confident and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills and experience with others to increase team performance.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail.
  • Work effectively and responsibly without close supervision.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.
For Your Information
  • Interested? Please send your CV in as a Word format only
  • Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
  • Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
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Deadline: 16-07-2024

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