Administrator Customer Service

Job description

Customer Services Administrator

My Client is a growing manufacturing business based in Corby, manufacturing primarily products for microbiology. The business is investing in both its facility and people to carry the business forwards. As such we are looking to add new skills and energy to an experienced customer services team.

The customer services team supports sales delivery, managing the sales order process, from order to invoice. Including order processing, managing customer pricing and price books, allocation of stock to orders and the dispatch process. Alongside dealing with customer enquiries, and supporting the field sales team. Good communication skills will be essential in dealing with customer queries, liaising between the sales team, quality team and production, packing and dispatch to manage customer expectation, ensure timely delivery of orders and achieve high levels of customer satisfaction.

The primary system used is Sage 200

- Sales Ledger (Customer Account Information)

- SOP (Sales Order Processing)

- Commercials (Stock Management)

Secondary systems: MS Office, In house LIMs (Laboratory Information System)

The individual must have:

Experience using Sage 200

Good communication skills – Both verbal and written in dealing with both internal and external customers

Good IT skills – Navigation of Windows based systems. MS Office. File and document management, Email.

Good organisation and time management – Able to work in a busy customer services office, able to prioritise and work efficiently though tasks and manage communication effectively

Desirable:

More advanced use of Sage 200, Microsoft Excel