Administrative Assistant

☞ Glasgow Medical Rooms

View: 106

Update day: 01-06-2024

Location: Glasgow Scotland

Category: Other

Industry:

Job type: Full-time

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Job content

Administration
- Ensure that all administration and appointment making is up to date and the most efficient use of time within the practice
- Works well as a team and on your own.
- Pay attention to policies and procedures and to the standard acknowledged as agreed ‘good practice’ within the team
- Excellent Telephone manner

Key Competencies
- Patient Focused Awareness
- Communication Skills
- Organisational Skills
- Leadership Skills
- Sales & Marketing Experience/Skills
- Numeracy Skills
- Assertiveness
- Team Player & Team Building Skills

Attainments
- Good general education – minimum of 5 GCSE’s or appropriate experience
- Reception experience
- Medical Terminology essential but not mandatory
- Articulate and effective communicator
- IT skills – Word/Excel/Email

Implementation of Practice Policies and Mission Statement
- Ensure promotion of the delivery of excellent internal customer care with the use of a team satisfaction audit and the monitoring of this year on year
- Participate in regular team meetings
- Ensure facilitate excellent communication of all practice matters between team and partners
- Overall responsibility to ensure you deliver a high level of external customer care at all times.
• To observe the practice and professional regulations relating to patient confidentiality and GDPR
- Overall responsibility of drafting, seeking approval and execution of the marketing plan.

Physical Make Up
- Smart and professional appearance.

Attitudes to Work and Disposition
- Flexible
- Proactive approach to patient, team and practice needs
- Goal orientated
- Proactive regarding self-development
- Ability to deal with stress
- Confident and Professional at all times
- Has the Drive to achieve high goals
- Low levels of sickness
- Ability to deal with difficult customers appropriately (internal and external)
- Proactive approach to patient, team and practice needs
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Deadline: 16-07-2024

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