Administration Assistant NHS AfC: Band 3

Job overview

The Specialist Rehabilitation Unit at St Helens Hospital is part of the Cheshire and Merseyside Rehabilitation Network which provides tailored programmes of rehabilitation to patients who have experienced traumatic illness or injury. Our philosophy is to keep the patient at the heart of everything we do by setting shared goals to keep focus on their progress.

We are looking to recruit a driven and enthusiastic, suitably skilled administrator to be part of the Specialist Rehabilitation Therapy Team based within St Helens Hospital. The successful applicant will be part of a motivated, forward thinking multidisciplinary team, working directly with Physiotherapists, Occupational Therapists, Speech and Language Therapists, Dietitians and Rehabilitation Assistants. The role will also include working collaboratively with other professionals, agencies and local organisations.

Provisional Interview Date: 28thJanuary 2022.

Main duties of the job

The post includes roles relevant to both Therapy In-Patient and Out-Patient Services by undertaking admin and clerical duties to support the Specialist Rehabilitation Therapy Team. The post holder will require the utilisation of good secretarial, clerical, communication and interpersonal skills to fulfil this exciting and diverse role.

The Therapy Service operates on a seven day service running 8am–4pm; the successful candidate for this post will be expected to operate for five hours, five days a week. Some flexibility can be offered but the hours must be completed within the core working hours of 8am-4pm.

A flexible approach to day to day tasks is essential in order to meet the demands of the service. Experience of NHS working or working in a hospital setting may be beneficial.

In return for your hard work and dedication, we can offer a welcoming and stimulating environment and all the support and continuing development you will need to make a difference to patients and staff.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ’5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

• Acute Trust of the Year – HSJ Awards November 2019
• Trust rates Outstanding by the CQC – Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)

In the NHS Staff Survey 2020 the Trust scored the highest marks in the following areas;

• Quality of care
• Staff engagement
• Support from managers

Detailed job description and main responsibilities

• To assist in/support the identification of health needs and participate in the planning, implementation and evaluation of individual care interventions under the direct/indirect supervision of a registered Practitioner depending upon competency/complexity of work.
• To provide advice to clients and carers in relation to any needs and the wider public health remit of the Health and Social Care organisation under the direct/indirect supervision of a registered practitioner.
• To maintain accurate, clear, concise and contemporaneous records as per trust policy and communicate information to members of the Team as necessary.
• To be aware of the role limitations of practice and when to seek further advice from a supervising Registered Practitioner.
• Provide concise handover and information updates to other members of the Team as required.
• To demonstrate a knowledge of external agencies who could be involved in patient care and work in partnership with these agencies under the direct/indirect supervision of a registered practitioner with regards to follow up and provide feedback to Registered Practitioners as appropriate.