Account Manager

☞ Xerox

View: 101

Update day: 01-06-2024

Location: Wimborne South West

Category: Sales

Industry: IT Services IT Consulting Software Development Retail Office Equipment

Position: Associate

Job type: Full-time

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Job content

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

ITEC has grown steadily to become one of the UK’s leading office technology providers. Today we provide a dedicated service to over 2,500 organisations. With our headquarters in Bristol and with regional offices across the UK providing local support, we’re committed to helping our customers achieve more from their technology by providing smarter solutions.

Having extended our services and solutions beyond Managed Print, we also provide Hosted and On-Premise Infrastructure, Unified Communications, Connectivity, IT Support, Document Workflow, Business Continuity and Asset Finance

Summary:

The focus of the role is to provide end user training on the MFD devices (predominately Xerox, but not limited to) to our client base both upon install and also as a refresher, as and when required. The role may also include supporting the Account Directors with their existing customer base, including support in pursuit of new customers.

General Responsibilities:

  • To support your colleagues, wherever practicable, to ensure they meet their objectives
  • To support the Board of Directors and Management Team in delivering change that benefits the business as a whole
  • To adhere to ITEC’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives
  • To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller
  • To undertake such other duties as may be reasonably expected
  • To provide a healthy and comfortable working environment, smoking is prohibited throughout the company’s premises, except in specially designated areas

Primary Responsibilities:
  • Ensuring the smooth and successful implementation of sales projects into your customers, including end user training, for both install and refresher training (as and when required)
  • Creating and maintain end user MFD training guides
  • Managing regular planned communication with all relevant client contacts
  • Educating the existing client base on the full range of products and services and identifying opportunities for additional sales
  • Maintaining detailed and accurate CRM records and status updates
  • Acting as the primary point of contact for client issues; resolving issues quickly and professionally with the aid of internal teams, escalating to senior management as appropriate
  • Overseeing new sales proposals and presentations to existing clients
  • Overseeing implementations of new sales to existing clients
  • Accompanying clients to product shows and other marketing events
  • Client contacts will include General and Business Unit Managers, Finance Directors, IT and other Technical Managers, Procurement Managers and departmental users
  • To communicate effectively at all levels. To be able to build the right relationships, uncover the core areas of concern and provide solutions to match individual needs
  • Key measures of success will include client retention levels, effective use of the CRM system, client speed growth, client satisfaction and product knowledge

Required Experience:

  • A good understanding of IT and networks
  • To have a good customer relation and the ability to work as a team member
  • Strong verbal and written communication skills

Desirable Experience:

  • Server 2012 & Server 2016
  • Knowledge of Hybrid Mail
  • 1-2 Years working in a Print / IT related business.
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Deadline: 16-07-2024

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