Account Executive

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

We are seeking an Account Executive for our team in Livingston.

The successful candidate will be expected to:

• Proactively manage, retain and grow a portfolio of customer accounts across Iron Mountain core products
• Proactively determine the frequency of meetings and reviews with each customer. Ensuring meaningful diarised interaction with 100% of customers every quarter
• Build strong customer relationships, taking responsibility for customer satisfaction, and encouraging loyalty and mitigating risk of termination.
• Adopt a consultative selling approach and be recognised as a business partner
• Identify new opportunities across all product lines to drive incremental revenue in storage, services and projects
• Identify customers that require special project needs. Manage, monitor and evaluate the project to ensure that it meets the customers’ needs
• Proactively manage contractual renewals in year
• Liaise with other internal departments to ensure customer issues are resolved in a timely manner

Key Accountabilities _:_

• To retain and grow the aligned portfolio in terms of revenue and storage to maximise the available revenue generated from these relationships by identifying other opportunities.
• Ensure all assigned targets are exceeded - to include; revenue, customer retention, Best practice adherence to Salesforce compliance, contributing to debt resolution within a portfolio
• Identify and implement the most effective and proactive contact strategy through strong relationship mapping in line with KPI targets
• Generate leads across all Iron Mountain product lines and where large and complex work in partnership with the Sales Team to close
• Maximise the organic growth achievable within the customer base in line with IC plans
• Review and proactively manage customer contract renewals.
• Understand the full organisational structure of each account and ensure that Iron Mountain is engaged across the entire customer “field of play”.
• Identify and manage potential profit improvements and pricing exposures using the Iron Mountain suite of tools and processes taking into account market trends.
• Promote the Iron Mountain brand and articulate our value proposition.
• Fully understand customers’ buying requirements in regards to specific compliance, legislation and environmental policies pertinent to the relevant industry sector
• Drive the Customer Satisfaction Feedback Survey within all client relationships, encouraging participation and measuring feedback
• Educate and train customers all aspects of standard workflow

Knowledge/Skills/Experience

Qualifications:

• University degree or business qualification

Skills (including languages):

• Excellent verbal, written, analytical and interpersonal skills
• Commercial acumen
• High level customer focus
• Ability to work independently
• IT literate with knowledge and experience of using all Windows based packages and CRM software
• Able to build relationships and operate in a matrix structure

Experience

• Experience in commercially targeted environments
• Experience of dealing with complex customer relationships

Category: Sales Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0030930