Accidental Damage Claims Handler

☞ Markerstudy

View: 106

Update day: 01-06-2024

Location: Bury North West

Category: Insurance

Industry: Insurance

Job type: Full-time, Permanent

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Job content

Overview:

Role Purpose

The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims in a cost effective and efficient way. You will manage your own portfolio of claims and you will be expected to progress these claims within a fast paced and performance focused environment, where multi - tasking and prioritisation is key, to delivering a great Customer experience.

The primary method of communication with our customers, agents and third parties is by telephone. The successful candidate will need to be comfortable spending a lot of their time communicating by telephone with a strong commitment to customer service as well as an eagerness to learn.

The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working to the same goals.

Previous insurance experience would be great, but it is not essential as we’ll give you all the training and tools you need to get started. If working from home you will need to commit to spending 2 days a week in a designated office
Responsibilities:

Key Responsibilities


  • Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim.
  • Process Repair & Total Loss Claims in accordance with claims philosophy
  • Work within the parameters of the agreed business plan for Claims Operations
  • Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
  • Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
  • Liaise with suppliers to ensure delivery of customer service
  • Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints, making payments and providing updates on claims
  • Additional administration duties as required
  • To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
  • To ensure that DPA, FCA & TCF and other regulatory requirements are met.
Qualifications:

Essential Skills:

  • Excellent customer service and communications skills
  • Strong literacy and numeracy skills
  • A calm and professional attitude at all times
  • Ability to listen, identify and resolve customer issues
  • Willingness to develop self and new skills
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Deadline: 16-07-2024

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