3rd Line Engineer

☞ Activ8 Recruitment

View: 102

Update day: 07-05-2024

Location: Aldershot South East

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: Information Technology Services Computer Software Telecommunications

Position: Entry level

Job type: Full-time

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Job content

The successful candidate will act as a role model for the IT Support team and provide ongoing mentoring and support. You will act as the SME for Windows based products visiting customers to provide and discuss support needs, installations and knowledge documentation.

Responsibilities
  • Resolution of service impacting issues for clients (3rd line support)
  • You will be responsible for inspiring the wider team through mentoring and consultancy
  • Ensuring the swift resolution of client problems in line with pre agreed SLAs
  • SME for Microsoft product and services support
  • Training and developing the team on ad hoc issues as and when they arise

Experience
  • Running or managing IT Support teams
  • Networking, email, VoIP, and virtualisation
  • Customer facing experience as part of an MSP provider
  • MS Exchange & MS Server OS

In Return We Are Offering
  • Up to £45,000 basic salary
  • Ongoing training and development
This role is ideal for ambitious and determined individuals that have expert knowledge in Windows products and services; and who has the drive and enthusiasm to
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Deadline: 21-06-2024

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