1st Line Engineer

☞ Activ8 Recruitment

View: 108

Update day: 11-06-2024

Location: Aldershot South East

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: Information Technology Services Computer Software Telecommunications

Position: Entry level

Job type: Full-time

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Job content

The ideal candidate will have previous experience working as part of a helpdesk or service desk team and managing external client support via a ticket management system in line with SLAs. You will be responsible for troubleshooting, diagnosing, testing and as such will require an understanding of Networking and Windows Server Environments.

Responsibilities
  • Managing support related calls / tickets in line with agreed SLAs and providing an outstanding level of service to clients
  • Utilising a range of support tools to remotely diagnose customer problems
  • Ad hoc visits to customer sites
  • Working closely with customers to manage expectations on resolution times and escalate any specialist problems to relevant support teams
  • Updating and creating user guides for customers, and continuing to build a knowledge library

Experience
  • Experience in Windows Server OS
  • Understanding of SLAs, virtualization, and ticket management systems
  • Exposure to Windows OS deployment processes
  • Understand of and/or exposure to VoIP
  • Previous experience in building laptops / desktops

In Return We Are Offering
  • Up to £26,000 basic salary
  • Ongoing training and development
This role is ideal for ambitious and determined individuals that have training, or previous experience in IT support, Helpdesk or Service Desk environments. It is also a good opportunity for individuals looking to begin a career in IT.
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Deadline: 26-07-2024

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