1st Line Support Engineer

☞ Recruitment Genius Ltd

View: 104

Update day: 07-05-2024

Location: Frome South West

Category: IT - Software

Industry: Marketing Advertising Staffing Recruiting Financial Services

Position: Associate

Job type: Full-time

Loading ...

Job content

This employer is recruiting a 1st Line Support Engineer to join their Service Desk as a Service Engineer, where you will use your IT knowledge and experience to resolve a variety of service incidents and requests for a diverse range of clients in a fast-paced and highly motivated team environment. Support Engineers are the first responders for incoming incident resolution and minor requests for change. They also provide excellent technical expertise, a one-touch resolution to incidents where able, truly care about their clients and want to help them get back to their role as efficiently as possible, restoring their faith in the power of technology to enrich their lives.

Support Engineers deal with incidents or changes that are reported by phone, chat, email or in person. This is primarily a desk-based role, with the opportunity for on-site visits and remote working. Home-working is optional after passing probation though initially, the role is office-based during the induction period. Their dispatch process provides Service Engineers with a schedule of work to be completed in their working day. Tasks are highly varied, in both the business industry and technology.

Established in 2001, they are ranked in the top 501 MSPs in the world. Their expansion and success have been achieved through a reputation for excellence. Throughout recent global events, they have utilised this approach to take the challenges for their clients and employees head-on.

Never standing still, they have restructured their service offering, and adapted to new working norms, providing further benefits and career opportunities for the team. Their core values are embedded in everything they do; Own It, Nurture & Care, Be Brave, Innovate. By living these values, they have retained a supportive and caring culture, relish in passionate teamwork and celebrate their success together. They have won awards for Employer of the Month and were finalists for Employer of the year.

Key Responsibilities
  • Providing excellent customer experience, through technical issue resolution, and customer service
  • Answering and logging incoming call and chat support requests
  • Maintaining detailed, accurate notes and time records
  • Troubleshooting and resolving technical issues until resolution or escalation
  • Referencing and updating client documentation and user guides
  • Liaising with 3rd party software vendors
Skills And Experience Required
  • Professional IT experience
  • Excellent customer service, customer-facing and problem-solving skills
  • Organisational, time management and documentation skills, preferably with experience of logging time
Technical Skills To Include
  • Windows Server & Desktop
  • Microsoft 365 and Azure administration
  • Networking diagnosis
  • Mac troubleshooting
  • Virtualisation platforms
  • Experience of working within ITIL or SDI frameworks
Qualifications (preferable, Not Essential)
  • Microsoft Foundation or Associate Level (Workstation, Infrastructure or Cloud)
Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...