Senior Project Manager - IT Service Management

nterested in joining one of the largest ServiceNow transformation programs in the world? JPMC is leveraging the power of the ServiceNow platform to rationalize processes, automate workflows, and create a unified data model. With over 50,000 fulfillers and 320,000 end users, this program provides the complexity and scale you are looking for to take your ServiceNow career to the next level. We embrace agile principles and values, favor DevOps practices, and view infrastructure as code, all while we continue building a world class enterprise platform that supports our growth and ambitious vision. The CTO organization is looking to expand the reach of the ServiceNow platform and currently recruiting smart, highly collaborative individuals, with a technical curiosity, and a strong desire to elevate their ServiceNow career.

The CTO organization at JPMC is looking for a dynamic, motivated Project Execution Lead/Project Manager to oversee transformation projects in the Service Now space for a variety of internal lines of business. This role is a VP level role and may require people management accountabilities. As a member of the Service Now product team, you will handle projects for enterprise platforms that support services used by thousands of internal and external customers, dealing with the latest technology and best in class features.

Projects are global and include collaboration with a variety of technical and functional personnel throughout JPMC. Responsibilities include planning, strategy, overseeing agile processes, creating, implementing and fine-tuning project management processes, day to day management of releases and sprints, coordinating with multiple internal and external teams, providing periodic management updates along with interfacing across technical and business teams. Managing multiple tracks, navigating through complex requirements and dependencies will be key to succeeding in this role.

This role will be heavily focused on the IT Service Management and module of Service Now, experience in Service Now is a huge plus, but not a requirement.

Responsibilities:

• Develop and complete project plans, schedule releases for multiple simultaneous projects within our team.
• Maintain and update product roadmaps
• Collaborate with technical staff to evaluate solutions and work directly with business to identify, prioritize, and plan releases
• Drive initiatives within the team from inception, through strategic development, production to completion.
• Monitor project scope, cost, schedules and risks.
• Work closely with UX and front end/back end teams to refine requirements and implement designs.
• Conduct effective meetings, presentations, supervise progress and risks. Be in the details, but also distill it in the right manner to present to a larger audience.
• Connect with team members in global time zones as needed.
• Come up with innovative ideas to improve how projects are tracked, reported and presented.

Preferred Qualifications:

• Project management experience
• Demonstrable organization and project management skills.
• Excellent knowledge of project management tools and techniques.
• Experience leading enterprise development projects using Agile and Scrum methodologies.
• Strong communication, written and presentation skill
• A positive can-do attitude and ability to work under pressure with multiple teams and deadlines.
• Ability to be in the details, as well as distill and filter the right information for the right audience.
• Solid technical background, with a sound understanding of Java development and related technologies.
• Experience managing projects for large transformation programs - Service Now is a huge plus

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

© 2018 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.