Regional Support Manager

☞ Bupa

看过: 106

更新日: 11-06-2024

位置: Northampton East Midlands

类别: IT-软件

行业: Staffing Recruiting Health Wellness Fitness Hospital & Health Care

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Richmond Villages

Regional role based around our Northampton, Aston, Nantwich, Willaston and Painswick villages.

Circa £55k per annum

As a Regional Support Manager, you’ll provide operational support and expertise to the care homes within Richmond Villages. Working closely with the Operations Manager, you’ll support the delivery of excellent customer service, high quality standards and effective people management. More than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents – providing them with ongoing clinical care and support which helps them live life to the full. That’s why it’s important that our teams have outstanding support to drive continuous improvement throughout our care homes.

About The Role
  • You’ll support our Home and Village Managers in the development and delivery of business and service improvement plans, addressing quality issues and identifying required actions.
  • Supporting the Village Manager and liaising with the Operational Quality Team as required, you’ll conduct audits and monitor the quality of service provision in the care home, including the analysis and use of quality metrics.
  • You’ll ensure the care home provides the highest standard of service and customer care through coaching, mentoring and supporting Home Managers in priority homes.
  • Assisting Village Managers, you’ll provide support to new Home Managers and other Senior Team members during their induction period, ensuring they are supported to deliver in line with Richmond policies, practises and procedures.
  • Developing and implementing employee change programmes in priority homes to support the improvement of employee engagement, performance standards and retention.
  • Carrying out complex investigations, disciplinary and grievance appeals as required.
  • Working as an interim Home Manager where there is a requirement within the region.
Who We’re Looking For

You’ve previously worked as a Home Manager with experience of working across more than one care setting and a clinical background would be advantageous. With an ability to persuade and influence at all levels, you can adapt your management style appropriately to meet the needs of different environments and quickly establish credibility and rapport with key stakeholders. Ideally you have previous experience in people management, investigation and root cause analysis along with a proven ability to interpret and explain complex data to a range of audiences. A confident communicator with excellent problem-solving skills, you’re an effective decision maker who’s able to think strategically and skilled in project delivery.

What’s in it for you?
  • Discretionary bonus of up to 10% of base salary
  • Contributory pension (up to 5%) and life assurance
  • Individual private medical insurance
  • 33 days annual leave (inclusive of statutory bank holidays)
  • Comprehensive induction, on-going training and development to support your career prospects
  • Health & wellbeing tools; including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
  • Cash plan (after 2 years’ service) giving you the ability to claim on more everyday items such as dental, optical and private prescriptions.
  • All offers are subject to a DBS check
Who We Are

For over 20 years Richmond have been at the forefront of luxury retirement living. We’re proud that we attract the best people and even prouder of how long they stay with us. Having won numerous awards for architecture, landscaping and care, we are now the benchmark for retirement villages in the UK. A totally fresh concept in retirement living, we ensure our residents retain as much independence and choice as possible while helping retain their ‘zest for life’.

Richmond Villages is part of Bupa. Bupa is committed to ensuring that every applicant is assessed for employment, promotion and development solely based on personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Work Locations

Richmond Northampton

Unposting Date

Ongoing
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最后期限: 26-07-2024

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