Level 2 Customer Service Apprenticeship (Customer Relations Advisor)

Are you looking to kick start your career or grow your career in a different industry? Keen to work for one of Britain’s Top Employers? If you’re passionate about providing a great customer experience and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!

Were looking for individuals with the passion to develop their career with us. Youll be someone who is keen to immerse themselves within the team and who strives to do their best for their customers, creating long lasting relationships that keep us as their preferred supplier.

Whats in it for you?

A competitive salary and benefits which include 22 days holiday, bonus scheme and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

How will we support you?

Right from the start of your career with us, youll be supported in your development. Youll join our Level 2 Customer Service Apprenticeship, a 12 month Programme that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, youll explore:

• Effective communication face to face, over the phone and online

• Building rapport with customers to develop profitable relationships

• Evaluating customer service delivery by gathering data and suggesting improvements

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. Youll be provided with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us.

What will you be doing?

There is no such thing as a typical day at Travis Perkins. What you can expect is to gain exposure across a number of areas within our Customer Service Team, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in.

Your role responsibilities will require you to:

• Answer customer queries over the phone, email and social media in a timely and professional manner.

• Ensure our customers feel heard and supported, allowing you to agree solutions to any challenges they may be having.

• Support the team with effective analysis and reporting of team performance, suggesting improvements to processes where appropriate.

Does this sound like you?

We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic Apprentices. Are you someone who:

• 
  Knows what great customer service looks like, and how to provide it.

• Is able to build relationships with people at all levels and enjoys working within a sales environment

• Loves to learn, develop and expand their knowledge

• Is comfortable working with technology and keen to be a part of Travis Perkins digital transformation

A bit more about us

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised. Despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that’s why we have been voted one of the UKs Top Employers every year since 2010.

Are you ready to join our team and grow an exciting career? Apply now.