Customer Service Advsior
看过: 101
更新日: 01-06-2024
位置: Halifax Yorkshire and the Humber
类别: 金融/银行/股票
行业:
工作类型: Full-time
薪水: £10.56 - £10.58 an hour
工作内容
- Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
- Complete telephony, digital and admin based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
- Deal with customer data ethically and in accordance with the FSA requirements
- Demonstrate consistently Lloyds Banking Group values and behaviours
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
- Personally contribute to an environment where colleagues want to work and customers feel valued
- Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.
The Benefits:
- Customer Service Advisors that join the company will be rewarded with a basic pay rate of £10.58 per hour
- Potential to increase earnings by working overtime as well as an uplift in pay for unsociable hours after 8pm.
- Subject to qualifying criteria, Customer service advisors will be entitled to an Annual bonus as well as monthly Cash payments
- While the role is initially temporary there are genuine opportunities for career progression
- Initially you will be entitled to 28 days holiday per year pro rata, rising to 30 days holiday after you’ve been in the role for 12 weeks.
- Full training is provided
Hours of work:
- ‘4 Day week days’ Shift Pattern
- 35 hours per week
- Operating hours between 0800 - 1945
- Maximum of 4 out of 7 days (over a Mon- Sun weekly period)
- Maximum of 4 weekend days over a 4 week period
- 8 weeks’ notice of confirmed shift pattern
About BES Goole:
Bailey Employment Services Ltd is much more than just another agency; we are one of the very few multi-disciplined employment businesses able to offer you a complete recruitment solution. We specialise in:DrivingIndustrialManufacturingCommercialAdministrationPermanent RecruitmentEstablished in 1984, Bailey Employment Services Ltd is one of the country’s leading independent recruitment organisations that boasts accreditation from the following:Recruitment & Employment Confederation (REC)Freight Transport Association ISO 9001:2015 Quality Assurance Gangmasters & Labour Abuse Authority
最后期限: 16-07-2024
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