Wellbeing & Engagement Coordinator

Working primarily from home, but with an active presence throughout our distribution centres; it is expected you will be located in or near the St Albans District.

Prime responsibilities:

• Work with partner agencies to agree criteria to identify clients with referral needs.
• Develop & deploy model for categorisation of clients to identify degree of support required
• Work with Distribution Centre volunteers to help them understand wellbeing role & how to identify clients with referral needs and steps required to support their engagement with SADFB’s wellbeing support
• Develop & maintain strong awareness and connection with support agencies and groups to ensure referrals / signposting is relevant and facilitated
• Proactive in encouraging referrals and connecting with all local communities, particularly those communities that are hard to reach.
• Meet clients and build trust, providing non-judgemental support, respecting diversity and lifestyle choices. Work with individuals & third party referrers to produce and agree a simple personalised support plan.
• To produce monitoring reports and updates (inc. equal opportunity assessments) on periodic basis to inform Board / CEO / volunteers.
• Develop & deploy mechanisms to monitor client feedback on Foodbank service provision
• Develop signposting materials for use by distribution centre volunteers in pointing clients to other local agencies for additional support
• Develop materials for use in the signposting training of distribution centre volunteers & to assist with the delivery of that training
• Assisting the CEO in ensuring safeguarding procedures are understood & implemented to make certain that Foodbank distribution centres are safe places for clients & volunteers and that client confidentiality is respected

Requirements:

• Experience of working in a social welfare / social care context / supporting people with their mental health / Voluntary, Community & Social Enterprise (VCSE) sector including with volunteers and small community groups. Knowledge of VCSE and community services in the locality.
• Highly developed interpersonal skills and ability to build effective relationships with clients, team members and community partners
• Experience of partnership/collaborative working and of building relationships across a variety of organisations.
• Experience of data collection and providing monitoring information to assess the impact of services.
• IT proficient, including use of word and excel to create plans and reports.
• Motivational coaching and interview skills
• Excellent communicating and active listening skills being able to empathise with people and provide person centred support in a non-judgemental way.
• Able to get along with people from all backgrounds and communities, respecting lifestyles, and diversity, especially those from marginalised, or socially excluded backgrounds.
• The ability to work in a changing environment and think outside the box to achieve excellent outcomes for clients.
• Communicate complex and sensitive information effectively with people at all levels