Water Treatment Account Manager

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Salary: Up to £35,000 per annum, dependent on experience. Company Car or Car Allowance, with business fuel mileage covered. With 20 years of leading industry experience, SMS Environmental Ltd provide vital water hygiene services to domestic and commercial sectors throughout the UK. Due to a pivotal contract win, and continual company expansion, we are now hiring for a new Account Manager with a positive, constructive, and caring approach to join our successful Account Management operations. Managing the lead of major contract worth circa £650k, you will lead exceptional stakeholder management, gap analysis and remedial works to maximise contract value, whilst handling additional company contracts across a portfolio worth £1M+. Partnering with our collaborative, friendly team, you will ensure high levels of customer service, compliance, and contract administrative support to excelled levels. Travel to clients’ sites will be a key part of our role, so flexibility is required. Additionally, we would ask if you could support us to achieve operational KPI’s through delivery of PPMs. Our role is office based from our Head Office in Harwell Science and Innovation Campus, just off A34 Chilton Interchange, near Didcot, South Oxfordshire. Your Account Manager duties and responsibilities: Manage contracts to ensure compliance and run-in accordance with all current health and safety law, statutory legislation, regulations, and guidance documents. Promote awareness of hazards across client contracts, assisting clients to manage hazards on our leading Opuz software Manage existing customer budgets and profitability, developing full sales potential to ensure payment terms are met Undertake annual contract renewals to retain contracts, achieve high levels of customer satisfaction and maximise growth / expansion of contract opportunities Ensure contract obligations are met on site Deliver continual support, advice, and guidance to customers across programme / tailoring of customer contracts as required Raise accurate customer quotations from enquires and hazards Build key relationships across internal teams (e.g. Plumbing & Risk Assessment), to ensure works are completed to agreed contract targets and quality standards Attend and present at customer meetings Deliver Legionella awareness and specialised City & Guilds training to clients and employees (across areas such as responsible persons and swimming pool training) Assist in contract tenders, new bids, marketing, tender reviews, and costing exercises for tender submission, through site visits Continually develop skills through personal development and training to ensure up to date with relevant knowledge, techniques, and skills Adhere to Health & Safety policies and requirements relation to care of equipment Requirements You will be an experienced Account Manager, with prior experience in the Legionella Industry, being a pivotal part of leading the face of the company to clients, with an organised and meticulous approach. Prior experience managing client accounts, renewals, and control, with evidence maximising client contracts for benefit of customer and company Prior experience in water hygiene and water treatment industry, with knowledge of legionella controls in line with the L8 ACOP Evidence of excelled stakeholder management and customer relations across career Consultative, caring, and meticulous approach to customer management An understanding of the sales cycle, targets and KPI’s Ability to travel nationwide, when required, for client meetings and training Health & Safety knowledge/qualifications i.e NEBOSH or equivalent Expect organisational, communication and interpersonal skills Strong team working, collaboration and intrapersonal skills High levels of attention to detail and care across contract management Expert technical knowledge and awareness of water treatment industry Advanced problem solving and analytical skills Full UK driving licence Applicants must be able to provide evidence of their Right to Work in the UK. All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate. SMS Environmental is committed to recruiting, retaining, and promoting colleagues who are representative of the diversity in our local communities and we welcome applications from all candidates. Why join us? SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:

Competitive salary

Company Car or Car Allowance

30 days holiday including bank holidays

Employee Assistance Plan including a 24/7 free confidential helpline

Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out

Extra bonus holiday for birthday on completion of 2 years’ service

Support to gain further training and qualifications Benefits Background on SMS: For more than 20 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance. Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to. All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career. SMS Environmental employs over 170 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell, Derby, Wales and Scotland. If this sounds like you, we would love to hear from you - click Apply Now! SMS Environmental is committed to recruiting, retaining and promoting colleagues who are representative of the diversity in our local communities and we welcome applications from all candidates. Benefits Competitive salary Company van and fuel card Paid overtime 30 days holiday including bank holidays Contributory pension scheme Employee Assistance Plan including a 24/7 free confidential helpline Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out Extra bonus holiday for birthday on completion of 2 years’ service Support to gain further City & Guilds accredited training and qualifications