Volunteer Domestic Helper HVC-763

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Are you a domestic God or Goddess? This could be the role for you! Working under the direction of the Domestic Team Leader and Domestic staff member, you will be assisting the domestic service with cleaning, laundry, patient meals and beverage services (which may be separate to or in conjunction with the meals and beverage service that the Ward Volunteers assist with.) The Main Duties include... Cleaning: - To assist in the provision of a cleaning service to specified areas of the hospice. This may include patient areas, all staff areas and the Pepperell Education Centre - To follow carefully and thoroughly the detailed cleaning schedules and infection control procedures taught by the Domestic Team Leader and Domestic staff when using the microfiber method of cleaning. - When helping in patient areas, be sensitive to the needs of the patients, families, nursing and medical staff if asked to delay any cleaning chores. - To support and assist the Domestic staff when they undertake deep cleaning of specific rooms and areas, including removing and replacing curtains and other items, especially when staff are adhering to Working at Height Regulations. - To use cleaning materials as per instructions and ensure Domestic Team Leader or Domestic staff are informed of any stock required and any areas needing to be secured at the end of the shift. - To ensure procedures and timescales for non-clinical waste storage and removal is followed carefully. Laundry: - To assist the Domestic staff with the washing and drying of patients’ personal clothing and hospice linen, curtains and towels as required. - Under the Domestic Team Leader/Domestic staff, to operate the washing and drying equipment in the hospice’s laundry, following specific instructions for the items being laundered. - To assist with the checking in and storage of contract linen. - To report any equipment or other laundry related problems to the Domestic Team Leader. Patient Meal and Beverage Service: - Alongside the Ward Volunteers, or solo, follow the procedure for obtaining and delivering patients’ meal and drink choices as defined times during the course of the day. Returning used crockery etc to the hospice kitchen and carring out any other associated duties in agreement with the Domestic staff on duty. - If patients need help to eat or drink, ensure the nursing staff are advised immediately. - Give guidance to Ward volunteers as required - Attend training to obtain and maintain Basic Food Hygiene certificates, if appropriate, as directed by the Domestic Team Leader. General: - Use tact, sensitivity and discretion when assisting near to patients, families and their visitors. - Advise the Domestic Team Leader of any difficulties or issues arising. - Carry out the other tasks as identified, and agreed, with the Domestic Team Leader - Attend, or complete through eLearning mandatory training when required. - Attend quarterly Domestic Team meetings whenever possible.

We are looking for a someone who is good at teamwork and taking instructions. You will need to have good communication skills, and, once taught, to have the ability to remember and carry out the tasks to the required standards. You will also have to have a level of fitness that enables tasks to be completed with ease.

You will require a DBS check. The Days/Hours of duty are Monday to Saturday between 6:30am and 6:30pm, Sundays and Bank Holidays between 8am and 6:30pm.