VoIP Support Engineer

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Do you have experience with VoIP solutions and want to be part of Daisy Communications, UK’s 1 independent provider of voice, connectivity, mobile, phone system and cloud services. Daisy Communications Incident Management Team are looking to provide dedicated support for our VoIP solutions and to deliver an exceptional level of service to these customers. Location: Nelson (Other locations would be considered) Salary: £21,000 to £24,000 You will be responsible for providing technical support for customers and the Daisy field engineering team with technical issues on all VoIP and Hosted solutions, dealing and assisting with underlying connectivity issues that are a result of the VoIP solutions. The role will also require the ability to fault find on customer networks and assist in other areas of VoIP communications. Responsibilities Provisioning and supporting with new site installs Technical Support for both installation engineers, partners and customers Technical validation feedback to project teams on new installations and changes in solutions Liaising with customers therefore requiring excellent customer communication skills Own and resolve underlying connectivity issues via own knowledge and the support of network engineering teams. Resolving customer problems both directly from customers and through technical escalation Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite. To develop good working relationship with internal office staff and field based engineers. To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required Do you have the following experience? Demonstrate an ability to work within a fast-paced environment showing dedication and ownership Previous experience within a telecommunications-based company or role that has worked on VoIP solutions Demonstrate an ability to understand, analyse and interpret data Take ownership of issues and follow through to a satisfactory conclusion Effective communication skills, being able to pinpoint the exact issue in order to get a resolution Demonstrate a logical thought process, meeting customer demands and expectations Competent with all Microsoft packages as a desirable Why work for Daisy Communications? We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us Here are some of the other benefits that we offer… 25 days holidays, plus bank holidays, and the option to purchase up to 35 days An additional day off on your birthday or if you’re getting married Eye care vouchers available and discounted Medicash membership Access to discounts and savings at more than 1,200 retailers Auto enrollment following probation into a salary pension scheme Access to exclusive offers on a range of Daisy products This job was originally posted as