Visitor Experience Assistant

☞ National Museums Scotland

View: 103

Update day: 01-06-2024

Location: Edinburgh Scotland

Category: Other

Industry: Consumer Services

Position: Entry level

Job type: Full-time

Salary: £11.36 - £11.36

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Job content

Visitor Experience Assistant - Part time | 35 hoursSalary: £21,937 (Pro rata) (£11.36 per hour)Hours: 35 hours per week | Five days across SevenLocation: Edinburgh (Chambers Street)National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world!We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.Benefits of joining us as our Visitor Experience Assistant:
  • Civil service pension (26.6% employer contributions!)
  • Generous Annual leave (28.5 days – rising to 33.5) as well as an additional 8 days public holidays! (Pro-rata where appropriate)
  • Cycle to Work scheme
  • Free access to national (and international) museums and exhibitions!
  • Exclusive discounts on both local and national High Street and online retailers!
About the Visitor Experience Assistant role:You are the first person our visitors will see, and we want to make the right impression! Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!As a Visitor Experience Assistant at National Museums Scotland you will:
  • Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
  • Promote and support a broad range of public programmes, exhibitions and events
  • Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities
Skills and experience we’re looking for in our Visitor Experience Assistant:
  • Ability to demonstrate an exceptional standard of customer service
  • Effective communication skills
  • Ability to demonstrate a keen and genuine interest in working with the public
  • Experience of working in a customer facing role
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you!Please be sure to view our recruitment pack for this role for full details of the position that may help in your application.
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Deadline: 16-07-2024

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