Virtual Event Host - Italian Speaker

LOCATION: GLOUCESTER (GL2)

HYBRID - 3 DAYS IN THE OFFICE

We’re looking for our next Virtual Meeting Host in Gloucester!

Are you passionate about delivering excellent client service? Do you speak Italian and English at the fluent level?

If your answer is YES, we are looking for someone like you!

Notified is hiring a Virtual Meeting Host with Italian languageto assistclients with hosting online events & testing of the Investor Relations (IR) platform. In this role you will work closely with our high level clients to run events and assist them with any issues that arise, making sure their requests and concerns are addressed on a timely and accurate manner.

As a Virtual Meeting Host, you will also document & understand client expectations regarding the event and communicate the requirements to appropriate internal teams.

Your task will include:

• Support events - live, pre-records, dry runs, tests, and demos/or additional sessions as needed
• Ensure all events are delivered accurately within the established service level agreement
• Support our Investor Relations clients during events
• Keep up to date on all product function, trainings, and release dates
• Document and understand clients’ requirements while communicating to appropriate internal team members
• Establish and maintain a professional relationship with both clients and internal teams
• Provide guidance to new clients to help them understand internal processes and workflow
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Escalate to supervisor/management any situation outside the your control that could adversely impact services
• Participate in weekly meetings with teams to review accounts and concerns
• Be flexible on certain date/times due to the business needs

What you will bring…

• Fluency in English and Italian, both verbal & written
• Minimum one year experience providing customer service required, preferably in the conference industry
• Basic knowledge in web conferencing platforms (Live meeting, WebEx, Adobe Connect) preferred
• Knowledge of MS Word, and Excel required
• A professional, clear, and concise telephone manner
• Excellent customer service skills and rapport building skills
• Solution based thinking and ability to resolve problems by clarifying issues, conducting research and testing, explore solutions and answers and escalate unresolved issues
• Ability to apply product and service information to specific situations and requests, by clarifying desired information, researching, locating, and providing information.
• Ability to follow guidelines and processes

Who is Notified …

Notified® is a business segment within West, and is the world’s only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified’s PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications – earnings calls, regulatory filings, press releases, investor days, and IR Websites – to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.

Why work for Notified …

We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

What’s next…

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).

Apply now to join our successful team!

Please note:

Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, Credit checks and Criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.

At Notified we don’t just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.