UX Manager

Job content

We’re looking for a passionate UX Manager to join our growing Digital Team, to support the Head of Digital with the development, maintenance and optimisation of the UX and customer journeys across our digital platforms.

About Us

We’re a market leading insurance provider, with a talented team of over 200 people. We bring market leading insurance products to the financial intermediary market and we’ve been helping financial advisers provide insurance to their clients for 30 years.

We’re passionate about providing our customers and business partners with an outstanding online experience, which makes doing business with us simple, quick, and effortless. Our purpose is to continually invest in and develop our digital proposition and people, to create a seamless and market leading online insurance experience.

This is your opportunity to be part of driving the continuous development of our digital proposition, to help us deliver a ‘best in class’ experience for Paymentshield.

The UX Manager Role Comes With The Following Benefits

• Competitive salary
• Flexible working culture and remote working supported
• 25 days holiday, plus bank holidays
• Ability to buy and sell holidays
• Company benefits portal - for access to additional benefit schemes
• Bonus potential (company & personal performance related)
• Company pension scheme
  
  

What You’ll Be Doing

• Working closely with the Head of Digital, digital development team and wider business functions to deliver a market leading digital proposition and user experience
• Managing and leading workshops and usability studies to gather both qualitative and quantitative feedback on our user experience.
• Planning and conducting a range of user research and requirements gathering methods, including A/B testing, user interviews, stakeholder interviews and field studies.
• Researching and synthesising data and presenting findings to the digital and SCRUM teams and wider business functions - covering both end-user behaviours as well as the creative design/look and feel of our products across a range of platforms and devices
• Planning, leading, and participating in various activities including competitor analysis, sketching sessions, wire framing, prototyping and user testing
• Developing the strategies for UX research across all digital products
• Helping to improve inter-departmental awareness of user experience, digital activity, and vision
• Leading key front-end projects and initiatives
• Championing UX best practices and innovations and be an evangelist for the importance of UX in driving great customer outcomes, thereby business performance.
• Reporting on website performance and preparing statistical information on web traffic and usage
• Identifying initiatives which will improve user experience, metrics and KPIs across the digital propositions
  

About You

In order to hit the ground running we’re looking for someone to fit the following profile:

• 2/3 years’ experience in a similar role
• Deep appreciation of UI and UX design
• Data driven - able to analyse user data effectively, identify opportunities for optimization and present and communicate this effectively to different audiences
• Experience using UI/UX tools
• Ability to work effectively with others
• Self-sufficient and self-motivated - keen to learn and improve
• Confident communication skills
• Excellent time management skills
• Ability to manage multiple projects simultaneously
• Facilitate problem solving and work as a team to make them a reality
• Work in a collaborative environment where your ideas and opinions are valued and respected
  
  

JOINING US

• We’re focused on our people - a work life balance, happiness and wellbeing really do matter to us
• Paymentshield is a fast-paced company and part of the wider Atlanta and Ardonagh Groups. This is an exciting time as we look to invest in more people. So, we also need people with focus, patience, and resilience.
• Diversity is a priority for us. To be successful, we need to build user experiences that a wide variety of different people love to use; so, we need a wide variety of people to help us build them!
  

#PSL

Paymentshield is the leading provider of insurance products to mortgage advisers. Founded in 1992 and based beside the sea in sunny Southport, we have developed five flexible products: Home Insurance, Landlord’s Insurance, IncomeShield, MortgageProtector, Home Buyer’s Protection, all designed around the needs of the customer. We’re proud of the quality and breadth of insurers that our home insurance panel offers, meaning more choice for the customer.

Paymentshield is part of The Ardonagh Group, the UK’s largest independent insurance intermediary with global reach.

The Ardonagh Group is a network of over 100 offices nationwide and a workforce of nearly 7,000 people (including a 200 strong Paymentshield team).

The Ardonagh Group is an important distribution channel for a significant range of insurance products and a key strategic partner for the UK’s largest insurers. The scale, customer insight and distribution relationships make it a unique business and a leader in the markets in which it operates. Its combination of distribution and underwriting gives it unparalleled consumer data and market insight.