Underwriting Support Administrator

Underwriting Support Administrator

Do you have a passion for helping customers? If so, we have an exciting opportunity for an Underwriting Support Administrator to join the team and play a key role in helping our customers find a place to call home.

About the role

During your time at YBS you will be provide essential administrative support to all underwriting service delivery teams. Your work will help ensure that we are lending in accordance with agreed practices and service levels.

This is a role where you will always be able to get stuck in, responsibilities are wide and varied and include, but not limited to:

• Ensuring all Customer, Broker, Solicitor, and internal customers correspondence received (post, emails and faxes) are worked or allocated within agreed service standard.
• Ensuring that any necessary Customer batch printing of offer is carried out accurately in accordance with set service standards.
• Manage inbound and outbound calls to internal underwriting colleagues but also external parties such as Solicitors, Broker’s and Customers.
• Support all customer and Broker product transfers to create offers, keeping up to date with product and mortgage knowledge and changes to service Broker / Customer Queries.
• Look at ways we could improve processes and automate where possible.

The role is full time, working a 9-5 shift pattern and predominantly based in Yorkshire Drive, with some working from home.

About you

You will need to have great administration skills and experience; this’ll be coupled with.

• Great attention to detail.
• Excellent communication skills in person and on the phone.
• Great organisational skills, with the ability to prioritise and work to tight deadlines.
• A good understanding of YBS and the mortgage products we offer

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Olivia Lambert at Olambert@ybs.co.uk

Please note applications are reviewed frequently therefore this role may close prior to the advertising date.