Underwriting Assistant

Job content

Underwriting Assistant 12 month FTC

Job Purpose

The day-to-day handling of general underwriting and administration duties within the underwriting department including managing and prioritising own workloads

Key Responsibilities

• Underwrite within authority levels agreed
• Aim to turn round referrals within departmental SLA levels
• If referral outside individual authority, refer to Underwriter / Underwriting Manager/ Insurer and ensure the referral is completed within agreed timescales
• Application of renewal terms in accordance with FCA timescales
• Prioritise own workload ensuring SLA and FCA requirements adhered to
• Achieve positive audit results – both individual and insurer audit
• Identify and make recommendations for improvements to current working practises as required
• To be aware of the teams workloads and ensure you influence this in a positive way
• Adopt a proactive approach to challenges and ensure assistance is available to all departments when required
• Ensure support is given to colleagues and managers as and when required

Key Personal Deliverables

• To input and maintain accurate information into all systems and to ensure referral databases are updated on a regular basis
• Report any grievances and complaints
• To provide excellent customer service over the telephone
• To take ownership and responsibility for your work
• To be available to answer calls from internal and external customers whenever required
• At the end of the day, ensure all outstanding work is stored / filed correctly
• Receive no complaints that you are attributed to

As well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Very generous maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering Day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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