UK- Broadspire- Team Manager

☞ Crawford & Company

View: 111

Update day: 11-06-2024

Location: Milton Keynes South East

Category: Other

Industry: Construction Insurance Financial Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Position Summary

To manage a claims team in it’s delivery of service to designated or dedicated client/s.

Functional Knowledge
  • Accurate record keeping
  • Pro-active and assertive Management skills
  • Ability to utilise technical skills to complete workload
  • Willingness to support direct reports and offer help
  • Business focused – resourceful initiatives
  • Willingness to support peers
  • Responsiveness to change and change management
General Background, Experience & Professional Qualifications
  • Be able to demonstrate previous experience with people management and claims handling
  • Ability to motivate staff and set objectives
  • Proven ability to meet deadlines
  • Excellent Claims knowledge
  • Progress towards relevant professional qualification ; Insurance experience
Key Responsibilities
  • Provide day to day management of claims handling team including career development, achieving of team targets, SLAs, KPIs, benchmarks.
  • Contribute towards established client relationships, meeting client requirements, including qualitative and service standards.
  • Understand the financial performance of the client account and maintain fiscal control over areas within direct control.
  • Cascade operational information to client team.
  • Comply and ensure adherence to internal audit requirements and external client requirements.
  • Assist as appropriate existing/new account development.
  • Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
  • Help facilitate internal audits by BSG
  • Manage staff resources, employee development and performance levels in line with the needs of the business.
  • Manage and develop any direct reports, ensuring that they perform to required standards and deal with any “people issues” in line with Company policies and procedures.
  • Act in conjunction with the Business Manager to implement clients’ requirements and develop long-term trustworthy relationships with existing and new clients.
  • Ensure adherence to technical requirements as set by Broadspire
  • Interface with the Crawford College in identifying technical training needs and contribute towards the implementation of appropriate
Behaviours
  • Recognises and works as one team
  • Commits to team decisions
  • Works collaboratively with others to achieve individual and team objectives
  • Shares information, knowledge & experience freely with others
  • Enjoys work and has a positive impact on others
  • Builds and maintains positive relationships within and across the team
Skills
  • Ability to work as an individual and as part of a team
  • Excellent customer service and communication skills
  • A positive attitude and a proactive approach to solving problems
  • Able to co-ordinate a variety of actions concurrently
  • Excellent organisational skills
  • Team player
  • A level of flexibility
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Deadline: 26-07-2024

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