Travel Sales Agent

Operating across the globe our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing holidays and more.

As a part of the larger group Citalia & Sovereign are award winning tailor-made Tour Operators who have been creating bespoke journeys for over 130 years. With destinations to choose from around the world, the journey we care most about is the one that’s on our customer’s wish-list. From cultural tours, city breaks, 5* beach holidays or castaway island adventures, we transform travel ideas into unforgettable holiday experiences. At our core, we are dedicated travelers, just like you, who are inspired to see more of the world. Come and join us to create memories that will last a lifetime.

We are now searching for ambitious and driven Travel Sales Agents ( Personal Travel Planners) to join our team. Based in Crawley our Personal Travel Planners are responsible for curating memorable holiday itineraries by using their in-depth knowledge to provide an unforgettable experience. They are highly motivated, enthusiastic and proactive with a thirst for sales, travelling and ensuring our customers get an unrivalled customer experience from enquiry to returning back from their holiday.

What you’ll be doing

• Speaking with our direct customers and travel agents to create tailor-made and exciting holiday itineraries
• Proactively following up on warm sales leads and working to achieve and exceed sales targets
• Use our ‘Sales Framework’ to ensure you fully understand the customers’ requirements and offer the best call experience
• Use a variety of systems to book all elements of the customer’s holiday
• Continuously looking for sales opportunities and drive repeat business
• Dealing with the full lifecycle of customer queries and service from pre to post departure

Who are we looking for?

• Well travelled with a thirst for understanding our destinations and product.
• Having previous sales experience would be preferred as we like our Personal Travel Planners to have a real hunger for closing the sale.
• Be obsessive about our customers and the service we give them in order to enhance their enjoyment of our holidays.
• Excellent telephone manner with the ability to build rapport very quickly with customers.
• Ability to prioritise workload and show a high level of urgency. Shows flexibility, quick thinking and a highly organized approach
• High attention to detail showing accurate grammar and numerical skills.
• Enthusiasm, motivated and a passion to deliver excellent sales and service with a ‘can do’ attitude
• Experience of working with Microsoft applications and able to pick up new systems easily.
• Experience using a GDS system such as Amadeus.

Your Development:

• An induction programme to ensure you are fully prepared to engage with our customers.
• Sales and System training continue throughout your time at Citalia and Sovereign in order for you to move through your career path
• Access to an extensive in-house learning and development programme
• Regular supplier training and events occur throughout the year to further increase your destination knowledge
• Annual objectives will be set and reviewed quarterly to ensure you are developing your career at Citalia & Sovereign, whether that’s within the sales team or if future opportunities appear within Travelopia
• Working very closely with the management team you will be given the support you need to be successful within your role during your probationary period

Working with us

Join us and in return you’ll be rewarded with:

• Competitive basic salary and commission structure
• Various employee discounts and offers
• Cycle to work scheme
• Contributory Pension scheme
• Career progression opportunities