Travel Operations Assistant

Job content

ROUTESCAPE TRAVEL OPERATIONS ASSISTANT

Routescape is a dynamic and rapidly expanding tailor-made travel company that prides itself on offering clients unique experiences.

This role presents an exciting opportunity to join the Sales Operations team. As an Operations Assistant you will be responsible for the end-to-end operation of a client’s travel itinerary once they have chosen to book with Routescape. You will provide a high level of efficient and effective administrative support to the business and the Sales Team.

Administration plays a key link between all areas of our business to ensure that we can deliver a seamless experience for our clients and act as an operational point of contact.

Key responsibilities include:

· Entering data from a variety of formats into our in-house systems including Peak 15 and Monday and Excel.

· Scanning, printing, and virtual filing of various documents

· Printing and packing client final travel documents and quotes

· Arranging outgoing couriers and post ensuring all deadlines are met

· Assisting Department Managers and Travel Specialists with ad-hoc admin or post related queries

· Communicating with Travel Specialists to co-ordinate the booking and payment of ancillary travel services

· Tour reconciliation and requesting of hotel commission

· Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.

· Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.

· Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.

· Input product content into CMS system and curate aligning imagery and formatting

What we offer you:

An excellent package between £23,000 per annum is available for the right candidate who shows exceptional experience and potential to grow within the business. In addition you will enjoy:

· Commission

· Future career growth opportunities

· Excellent working environment in our offices opposite the historic Pembroke Castle

· £75 Staff rate Star Grove of Narberth Hotel

· £190 Friend and family rate at Grove of Narberth Hotel

· £50 staff rate at Penmaenuchaf Hotel

· £150 Friend and family rate at Penmaenuchaf Hotel

· 30% off food and beverage across the Seren collection group of businesses

· Long service holiday benefit

· Team Socials

· Full training on world class tour management software tools

· Free onsite parking

· Excellent working environment with work life balance with the world-famous Pembrokeshire Coastal National Park on its doorstep

The successful candidates will be joining a business with a strong family philosophy and a highly experienced award-winning team driving for the highest standards in the luxury travel industry.

A successful candidate will ideally have:

· The ability to work independently in a methodical way to given timescales in a fast-paced environment

· Exemplary time management skills and organisation skills

· A confident and clear verbal and written communicator with a high level of attention to detail

· Experience in delivering outstanding service

· A positive attitude and a flexible team player

· Comprehensive understanding of MS Word, Excel and Outlook

Do you want to be part of our journey?

If so, we would love to hear from you.

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: One location