Travel Advisor – OTB Beds

About Us

On the Beach send over 1.5 million people on their perfect beach holiday every year, and whilst the Covid-19 pandemic has caused disruption to the travel industry, we have not paused our ambition to become Europe"s leading online retailer of beach holidays.

About the Opportunity

The On the Beach Beds team are at the heart of On the Beach and we have an exciting opportunity for a Travel Advisor to join our team. In this role, you will be responsible for liaising with our customers and suppliers to ensure that every On the Beach holiday is the perfect customer experience. We manage any changes to a booking before travel and we support our customers whilst they"re on holiday. This is a varied, challenging and exciting role and offers a lot of scope for career and skill development.

Key Responsibilities

• Ensuring customer and supplier satisfaction by answering any queries professionally and in a confident manner
• Loading and maintaining contracts and channel manager connections in our in house system; loading special offers to existing contracts
• Liaising with hotels/other departments to resolve any problems that occur whilst clients are in resort
• Dealing with accommodation amendments, special requests, hotel changes
• Improving customer experience by feeding back any issues to other parts of the business
• Working as part of a team as well as working independently to handle and manage workloads
• Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications

Knowledge, Experience and Skills

• The On the Beach Beds team are part of a bigger Customer Experience team and we are looking for people who are keen to learn different parts of the business and take on new challenges, and are happy to switch responsibilities to meet team objectives
• Excellent attention to detail
• Organised and self-motivated
• Punctual and flexible
• Friendly, positive outlook
• Strong mathematical skills and excellent communication skills
• Strong IT and computer skills, especially Excel
• Speaking a second language is desirable (such as Spanish or Greek)
• Experience of working in the travel industry or administration role
  
  

Additional Information

This is a full time role working 37.5 hours on a rotation over 7 days a week. Shifts are currently 08.00-16.00 and 11.00-19.00.

Benefits

• Generous discount on holidays
• 25 days holiday plus your birthday off
• Simplyhealth Optimise Health Plan and eye care contribution
• Employee Assistance Programme and free access to counselling
• Share Incentive Plan
• Death in Service cover
• Enhanced maternity, paternity, shared parental and adoption pay
• Travel to work scheme - interest free tram and train loans and cycle to work scheme
• Onsite subsidised coffee shop - barista-style coffee and snacks
• Food and drink discounts across a number of venues in Manchester City Centre
• Gym discount
• The Sandbox - free bar every Friday PM
• Charity contribution - we match any funds raised by an employer for charity, doubling the total funds raised

Equal Opportunities

As an equal opportunities employer, we value diversity and welcome applicants from all sections of the community regardless of gender, ethnicity, disability, and sexual orientation.

You will be kindly asked to provide your equality information as part of your application process to On the Beach. Any personal equality information given to On the Beach will be handled with the utmost confidentiality and will only be used for monitoring and identifying improvement areas. All the information disclosed by applicants is stored on our ATS, in line with the General Data Protection Regulation (GDPR) and can only be accessed by selected Human Resources team members.