Training Coordinator

Job content

If you’re looking for a career in customer service or administration then this is the role for you. Based in Leeds city centre, Coptrz revolutionise organisations using drones.

As Training Coordinator you’ll be responsible for providing world-class administrative support within the training team focused around our Coptrz Academy e-learning platform. You will also be responsible for delivering exceptional customer service and training advice to our customer base and provide a friendly, helpful service to ensure the customer leaves Coptrz with a fantastic impression. You will be responsible for internal quality audits on training processes and liaising with legaslitive bodies.

The Training team covers all aspects of customer support for training including enrolling customers on LMS, dealing with queries, processing training paperwork as per CAA guidelines and ensuring we are compliant with all awarding body requirements. They co-ordinate the trainers schedules and arrange face to face training courses.

You will be fully trained to assist with queries from customers on all the training products we offer and all the processes involved so commitment to personal development is essential for this role.

Your roles and duties:

• Ownership of the candidates training journey from the point of enrolling them onto the Coptrz Academy e-learning platform
• Provide administrative support to the Training team
• Manage phone calls and emails from our customers providing accurate information
• Helping to identify training needs
• Be able to build relationships with our customers and the sales and operations teams
• Be a problem solver
• Training SLAs delivered on and record keeping of training courses in line with QMS and awarding body requirements.
• Issuing certificates on completion
• Reviewing and acting on candidate feedback
• Liaising with consultants and contractors
• Organising training events
• Organising trainer diaries

COPTRZ are the dominant commercial drone solutions provider in the UK seeking to capitalise on that position, truly make the market GLOBALLY and deliver stellar returns for employees and shareholders alike - it’s a once in a lifetime opportunity. We work with leading companies including those in inspection, surveying and the emergency services.

You’ll be a high energy self-starter with an insatiable drive for success and personal growth with fantastic attention to detail. You’ll relish joining a fast growing SME where all that matters is results. You’ll love a challenge in a fast paced performance driven organisation that’s determined to be the best in the world – no compromise.

Delivering results and being one step ahead is what you’re all about. You’ll be given ownership with full empowerment to act and opinions will count. We guarantee you a stimulating, challenging and rewarding time.

Our People

Our people values are G-O-L-D: -

• Grow – Always learning and stretching ourselves.
• Outwork– We’re relentless, resilient and think 10x.
• Leverage– Always amplifying remarkable assets.
• Disrupt– Inventive, ingenious and trailblazing.

What We Offer

• Strong Vision, Mission, Values and Leadership
• Amazing training and development opportunities for advancement
• Great place to work with a good social scene including annual company events
• A2CofC & GVC certification
• Pension
• Under 30 Train pass
• Cycle to work scheme
• 26 holiday days plus 8 bank holidays
• Westfield Health
• Perkbox membership (offering various discounts)
• Free drinks, breakfast & snacks

Job Types: Full-time, Permanent

Pay: Up to £25,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person