Trainer (12 month MAT cover)

☞ Atlanta Group

View: 102

Update day: 07-05-2024

Location: Stoke-on-Trent West Midlands

Category: Education / Training

Industry: Information Technology Services Insurance Financial Services

Position: Associate

Job type: Full-time

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Job content

Our Trainer helps to shape our learning experience. How? By working closely across Atlanta Group, delivering L&D interventions and development centre support. You will be instrumental in supporting our colleagues on their learning journeys.

How will you do this?

Joining our busy Learning & Development Team, you will define and deliver the training needs across the business as required. The role is key in the development of individuals and teams to meet priority business needs and key performance indicators, within budgetary, risk and compliance guidelines. Having worked in fast paced contact centre environments before, you will use your expertise to coach and engage with agents and managers to share feedback and develop operational teams whilst supporting Team Managers to develop their people skills. As a natural relationship builder, you will support key stakeholders on projects that require learning interventions. You will also have a strong people management background and be able to support and deliver difficult conversations/messages.

We Know You Were Successful If
  • You support the implementation of new organisational initiatives through delivery of learning interventions, where new skills, knowledge or ways of operating are required
  • You ensure learning interventions are fit for purpose, kept up to date and delivered in a blended approach to take account of different learning styles.
  • You research best practice and the ’pooling’ of suggestions and ideas to continuously improve training and development.
  • You make sure we have a standardised approach to training across all parts of the business wherever possible, ensuring consistency of approach and quality.
  • You are always evaluating the effectiveness of training and development, for longer term business impact highlighting ROI at every opportunity.

We can’t shape our learning and development practices without you.

Apply today.

#ATL
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Deadline: 21-06-2024

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