Trainee Customer Service Advisor

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Customer Service Agents Wanted for Leading Motor Insurance Brokerage

Contact us at Russetts Recruitment Ltd as we partner with a dynamic and reputable motor insurance brokerage, offering exciting opportunities for Customer Service Agents in their Guildford office. We are seeking dedicated individuals who are passionate about providing exceptional customer support and want to make a difference in the insurance industry

• Career progression
• learn all aspects of insurance broking!
• Earn bonus each month depending on your performance!
• Be part of a growing business
• Support towards your Insurance qualifications in future

Role: Customer Service Agent Location: Guildford, United Kingdom Company: Leading Motor Insurance Brokerage

About the Company: As a market leader in the motor insurance sector, our client is known for their innovative solutions, outstanding customer service, and commitment to excellence. With a strong focus on providing top-tier coverage to their policyholders, they value the importance of building lasting relationships and ensuring customer satisfaction.

Job Description: As a Customer Service Agent, you will be at the forefront of our client’s operations, delivering outstanding service to policyholders across the country. Your main responsibilities will include:

✓ Handling inbound calls from customers and assisting with insurance policy-related inquiries. ✓ Providing accurate information, guidance, and support on various insurance products and services. ✓ Assisting with policy amendments. ✓ Resolving complaints and concerns in a professional and empathetic manner. ✓ Maintaining up-to-date knowledge of insurance regulations and company policies. ✓ Ensuring all customer interactions are accurately documented in the system.

Qualifications and Skills: To excel in this role, you should possess the following qualifications and skills:

✓ Excellent communication and interpersonal skills to interact with customers effectively. ✓ Strong problem-solving abilities and the capacity to work well under pressure. ✓ A customer-centric mindset with a genuine passion for delivering exceptional service. ✓ Proficiency in using computer systems and the ability to navigate through various software. ✓ Previous experience in customer service, preferably within the insurance industry (not mandatory). ✓ A positive attitude, team spirit, and a willingness to learn and adapt.

Hours :

Mon-Fri = shifts between 08:30am & 19:00pm

Every other weekend you will be required to work one of the days either the Saturday 9am -5pm or the Sunday 10am-5pm.

Basic salary - £22k to £25k DOE plus monthly commission up to £350per month

Benefits and Perks: Our client believes in fostering a supportive and engaging work environment. Here are some benefits and perks we offer:

✓ Competitive salary and attractive bonus structure. ✓ Comprehensive training programs to enhance your skills and knowledge. ✓ Opportunities for career growth and advancement within the company. ✓ Employee discounts on insurance products. ✓ Fun team-building activities and social events.

How to Apply: If you are excited about joining a leading motor insurance brokerage and becoming part of the dedicated team, please submit your application, Don’t miss this fantastic opportunity to kick-start or enhance your career in the insurance industry!

We value diversity and inclusion and encourage all qualified individuals to apply. Please note that only shortlisted candidates will be contacted.

Job Types: Permanent, Full-time

Salary: £23,000.00-£30,000.00 per year

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: In person

Reference ID: CS Guildford