Trainee CCTV Monitoring Operator - Altrincham

Job content

Are you looking for a role where you really can make a difference and help people? Do you cope well under pressure and stay calm in a stressful situation? Would you like the opportunity to join a great team of people who not only support our clients, but support each other? Then this could be the perfect role for you…..

You do not need any experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator. Come and join one of the leaders in Security worldwide and join us on our journey as we continue to grow.

Southern/Northern Monitoring Services (part of Stanley Security) are one of the UK’s largest and most comprehensive Alarm Receiving Centres (ARC) and Remote Video Response Centres (RVRC). Established since 1983 we have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm systems, covering security, fire, CCTV, environmental alarms.

Salary: Upto £22,000, raising to £23,500 Per Year on completion of training.

Shifts: Are 12 hours long, on a 4 days on 4 days off pattern, including Night shifts every three weeks. We operate 24/7, 365 days a year.

The Role:

You will be answering a variety of inbound calls from both customers and alarm engineers in our busy control room and dealing with their requests. You will be speaking to customers and their clients over the telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation.

The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. Full in-house training and mentoring will be given

What you will be doing:

• Monitoring of remote signalling systems using equipment installed.
• Ensuring all tasks are carried out efficiently and without errors.
• Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
• Placing of systems ‘in and out of service’ in response to alarm engineer’s requests.
• The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response.
• Provision of an answering service for incoming lines and associated business and out of hour’s cp-ordination and message handling where appropriate in a timely manner.
• Assistance / coverage during adverse weather conditions and other emergencies.
• To provide standby coverage on all days allocated.

The Person:

• Customer Service, call centre or administration experience would be of benefit, but not essential for the right candidate
• Communicate clearly, professionally, and politely with customers
• Deal with numerous calls and work well under pressure
• Be reliable and arrive punctually on a daily basis
• To be able to pay attention to detail
• You must be positive and willing to listen and learn
• Team player and support colleagues
• Keyboard Skills/Computer literate

There is opportunity for progression within the company through a structured training and assessment process, and candidates should reach the higher salary level within the first 12-18 months of employment, although the rate of progress will depend on the individual. Some overtime is available.

Other benefits include:

• 20 days holiday per year
• Free onsite parking
• Company Uniform
• Pension
• Bi-annual attendance bonus
• Sick Pay

Owing to the nature of the position, it is necessary to carry out security and financial screening of all prospective employees prior to commencement of employment which involves verification of employment and residence.