Train Service Manager

☞ Greater Anglia

View: 107

Update day: 07-05-2024

Location: Romford South East

Category: Consulting / Customer Service IT - Software

Industry: Internet Consumer Services Leisure Travel & Tourism

Position: Associate

Job type: Full-time

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Job content

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have a fantastic opportunity for a Train Service Manager based within the Greater Anglia Control at Romford ROC.

The Role

This role will require an understanding of the operational railway and the processes used to manage the train service in real time. This will include the monitoring and recovery of services, information provision and management of the key contractual and performance interfaces with Network Rail.

The successful candidate will manage and deliver a safe, punctual, and reliable train services by making quick and effective decisions. You will be required to communicate effectively across all levels of the business, as well as with external parties and build and maintain productive relationships with Network Rail and other key stakeholders.

This position is part of a 7-day roster with a combination of shifts such as early, late, and night shifts.

What we are looking for

We are looking for a colleague who is flexible (in your working hours), enthusiastic and committed. This role requires a colleague who is well organised and able to prioritize workload. You will be able to demonstrate exceptional levels of customer service and should have excellent written communication skills.

Due to the number of the different IT systems you will be working with, you must be IT-literate, and be comfortable with learning new systems.

Understanding the requirements of our customer’s needs during disruption is essential.

The closing date for all completed applications is on 16th July 2021

*Please note vacancies can close earlier due to high influx of candidate applications*

Role

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work
  • Genuine … be welcoming, customer-centric and respectful
  • Professional… be solution-oriented, accountable and delivering to promises
  • Proactive … be progressive, innovative and decisive
  • Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!
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Deadline: 21-06-2024

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