Train Manager- Bournemouth

Job content

Close date for applications is Friday 19th November 2021.

Salary during training is £29,469pa and rises to £34,695pa upon completion of training. We are looking for people who are passionate about delivering excellent customer service to our customers on board.

At CrossCountry we ensure all new colleagues benefit from the highest levels of training, development and support. We offer a range of apprenticeships to provide you with a nationally accredited qualification, in addition to company training.

Apprenticeships are our preferred method of delivery (where applicable) to fully support you in your new job role. You will receive 1-1 support from independent industry experts working in partnership with CrossCountry.

As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great. Your responsibilities will include checking and selling tickets, issuing payment notices, advising customers about their journey by communicating individually and in groups, always being aware of their individual needs.

Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident. You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage.

You will ensure the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issues. Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry.

Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.

Skills

To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence / examples) your following skills and experience

A proven track record of excellent customer service

Describe how you are doing an outstanding job in your current/most recent role

Experience Of Showing Responsibility Within Previous Roles

Evidence of following rules & regulations in the workplace

Evidence of using your own initiative and thinking on your feet to different situations

Ability to work within a team and on your own

Computer Literate

Ability to deal appropriately with difficult situations

Attention to detail and prioritise your duties

Live within 1 hour of the location you are applying for.

The training course will be held via a Remote training program starting in January 2022 . Applicants must be available for full duration of the 10 week training course without annual leave commitments.

Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical.

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Benefits

• Free rail travel for you and your family (rules and conditions apply).
• We’ll provide you with a free uniform to look smart on the job.
• A healthier and cheaper way to commute with a tax efficient way to fund buying a bike.