TPA Claims Handler

Job content

We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition, putting our staff and our service at the heart of what we do. Team spirit is big at CCG and we’re passionate both about our people and the work we do here. We are pleased to be currently looking for claims handlers to join our busy team and help us in our mission to provide the best customer service out there.

We offer a benefits package which includes:

• 20 days a year annual leave + bank holidays
• Additional summer and birthday days off
• Private health cash plan
• Opportunity for progression
• Free parking

Location: Hybrid – (With either our Culmhead, TA3 or Newcastle under Lyme offices, ST5)

Salary: £18,000 - £24,000 DOE #TransparencyScheme

Working Hours: Monday - Friday 8AM - 6PM (7.5 hours per day, 37.5 hours per week)

Key Accountabilities:

• Owning a caseload of insurance claims across a multi-client team
• Managing all aspects of the claim from start to finish
• Being available to field calls from customers, clients and suppliers.
• Being responsible for the pivotal part of the customer journey in regard to their insurance claim
• Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service
• As a senior position you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy.
• The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controlling cost for the insurer.

Qualifications & Experience:

• Previous customer service experience and experience with preventing and resolving complaints
• Previous Insurance industry experience (Household)
• Buildings Insurance for Claims Handlers, Technical Modules or other qualification or on job based technical
• Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
• Good communication skills (both written and oral)
• Good organisation skills

#TransparencyScheme

The Government launched its Transparency Pilot Scheme on International Women’s Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together.

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.