Ticketing Support Manager

You will be responsible for the management of the Marketing Department led requirements of the current 2 advance admissions and event ticketing platforms. This will require close working with the Business Partners within the IT Department as well as collaboratively with colleagues across the Marketing Department, in particular the Data and Insight and Campaigns Team, as well as the Historic Properties Departments, as you manage change requests to our current ticketing platforms in response to business needs. You will need to display good stakeholder management skills, a commercial business sense, have sound technical ability and be comfortable working in a busy, deadline-driven environment.

Early applications are advised as we reserve the right to close this vacancy once a suitable number of candidates apply.

1.You will act as Marketing Department lead on the implementation of any agreed change requests which will then be delivered through the Demand Management process which is delivered by the IT team in Resources Department.

2.Responsible for the gathering of all the information and documentation required to initiate changes ensuring regular and timely meetings with relevant Marketing and HPD colleagues to understand key seasonal and campaign requirements

3.Understanding and assessing the implications of any changes to the data and resolving for the business.

Understanding of the EH ticketing process and current/future technology integration

4.Lead on appropriate UAT of agreed change requests

5.Ensure that the online purchase journey continues to offer ease of booking for Members and Non-Members.

6.Work with Data and Insight to deliver an effective shared approach to reporting which responds to business and user needs.

7.Support teams tasked with the accurate reporting and Ticketing Sales revenues, helping in the implementation of new CRM system and Business analysts working on a CRM system implementation to ensure the settlement and reconciliation of tickets sales for all events sold through English Heritage including daily event reporting at site level.

8.Support the Head of Data & Insight and CRM team to ensure that data collection processes are followed and that data records are complete and accurate, and adhere to GDPR principles.

We strive to be an inclusive employer and are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England’s heritage.

From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our shared heritage is inclusive, exciting and accessible.

You’ll find it’s a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

By joining us, you’ll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You’ll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year. We offer a competitive benefits package including a generous pension, 25 days leave a year and free entry to all English Heritage properties for you, another adult and up to 6 children (under the age of 19).

Closing date: 02/07/2021 23:59:59

You will need to refer to the following documents when completing your application.