Ticket Desk Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

We are seeking hard working, committed, customer service people to deliver world class service to our airline customers. You will be an integral part of the team representing both the company and the airline to their customers and ensuring the customer service standards the airlines demand on board their aircraft start on the ground.

Candidate requirements

• You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company airline standards.
• Always promote a professional at all times.
• Consistently deliver the high possible customer service at all times.
• Be confidently able to offer a ticketing service to our blue team customers.
• You will process payments for excess baggage and accounting of monies taken.
• Re-issuing tickets on an ADHOC basis either in a voluntary or involuntary basis calculating if any additions payments on re-issued tickets are required and collect the correct amounts.
• You will deal with disruption and irregularities with confidence and composure.
• You will have excellent customer service skills and the ability to communicate clearly and concisely with passengers over the phone and face to face.
• Be flexible in working in all customer service departments including check-in, departures and arrivals.
• You will ensure that safety is never compromised.
• You will be very proactive, forward thinking and a trustworthy individually.

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Engage with MORSE and follow our code principles.

You can find these detailed in our Health and Safety Manual

Qualifications and Experience

• Good verbal communication.
• A full 5 year work/unemployment/education history.
• Valid Passport
• Proof of National Insurance
• Proof of address
• Full and valid UK Driving Licence
• Criminal Record Check and Airside Security Clearance

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application instructions

The closing date for submissions is 04/02/2022