Third Party Claims Handler

☞ Admiral

View: 112

Update day: 01-06-2024

Location: Newport Wales

Category: Insurance

Industry: Finance

Salary: £18,400 a year

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Job content

We are looking for talented individuals with a keen eye for detail and excellent customer service skills to join our Claims Recoveries department as Claims Handlers where you will be required to assess and settle claims for our customers following an accident. After comprehensive training you’ll start to manage your own portfolio of cases, investigating each claim and assessing our chances of making a recovery for our customers. You will use your newly acquired knowledge and any available evidence (including CCTV, dashcam footage and witness statements) to reach the best settlement for our customer and the business.

You’ll also be required to deal with incoming and outgoing calls, to keep your policyholders up to date on their claims and liaise with third party insurance companies. On-going training will be provided throughout your career to ensure you’re always up to date with the latest policies and procedures to deliver the best service possible.

Main Duties

  • Assessing new claims to ensure our customer has their claim settled as quickly as possible.
  • Liaising with third party insurers via phone and in writing
  • Reviewing the status of ongoing claims and keeping our customers up to date
  • Meeting and exceeding departmental productivity and quality targets
  • Ensuring we are treating customers fairly and acting in a professional manner, at all times

Key Skills, Qualifications and Experience

Essential

  • A positive, can do attitude to work
  • Good written and verbal communication skills
  • Attention to detail and accuracy
  • A team player attitude
  • The shift patterns in Claims are tailored to helping our customers. Candidates must be open to flexible shift patterns and working between the office and home in line with our Smart Working remit.
  • The ability to manage their time to achieve daily and monthly goals
  • Be able to use their own initiative and make decisions

Desirable

  • Previous customer facing experience (face to face or telephone based)

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We are an innovative insurance company and one of the ‘The Sunday Times’ Best Companies to work for. Our starting salary is £18,400 and after your first year you would also be eligible to receive up to £3,600 free company shares annually plus excellent Admiral benefits.

You can view some of our other key benefits here;https://admiraljobs.co.uk/employee-benefits/.

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Deadline: 16-07-2024

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