Telephone Triage Midwife

Job content

Here at University Hospitals Sussex NHS Trust we are looking for a team of experienced dedicated and enthusiastic band 6 Midwives to join our newly established Telephone Triage team.

Telephone Triage is a designated telephone advice and triage line available 24 hours a day, 7 days a week providing advice and guidance to pregnant and postnatal women under the care of Royal Susses County Hospital Brighton, Princess Royal Hospital Haywards Heath, St Richards Hospital Chichester and Worthing Hospital.

The post holder will be part of a midwifery team based at Worthing Hospital., which is central to all 4 sites.

Those undertaking the role will be part of the telephone triage team and will provide call handling for all women who are booked to deliver at Royal Sussex County Hospital, Princess Royal Hospital Haywards Heath, Worthing Hospital and St Richards Hospital Chichester. During the antenatal and post-natal periods.

You will be signposting and providing advice to women ensuring they are referred to the most appropriate place according to their clinical care needs.

For further information on joining our Maternity team at UHSussex please viewwww.uhsussex.nhs.uk/maternity-jobs

Please note that if you currently work for another NHS Trust and are applying to accept this position as a secondment opportunity, before applying you must seek agreement and authorisation from your current Trust/Manager. Secondments can’t be agreed without this approval. If you are unable to gain approval you should refrain from applying unless you wish to take this role as a fixed term position

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Clinical or technical:

• Triage calls from women regarding maternity and neonatal related issues effectively using the University Hospitals Sussex Pathways triage systems.
• Signpost women to the most appropriate place according to their clinical care needs. Answering calls from women booked to deliver within UH Sussex in an efficient and courteous manner using agreed UHS pathways, policies, protocols and standards.
• Assist where possible with providing advice to paramedic and technician crews on site at emergency maternity situations.

Leadership or managerial:

• Assist where possible with providing a clinical assessment of the urgency of pregnancy related calls and support the timely admission to hospital, including support of the home birth teams.
• Act as a point of contact supporting coordination of escalation processes across the maternity units within University Hospital Sussex.

Information and reporting:

• Accurately recording, checking or amending details on the call logging computer system.
• Keep contemporaneous records of the clinical advice given, liaise with the relevant acute service to update them of any planned attendances and utilise the electronic maternity patient records where appropriate.

Communications and Engagement:

• Signpost women to the relevant care are whether this is labour ward, early pregnancy unit, Day unit or community midwifery services.
• Assist where possible with fielding maternity related 111 queries and sign posting women to the appropriate care provider most suited to their current needs.

Please refer to job description for full details of the role.