Telecoms Support Team Leader

Job content

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers UK. It is an exciting time to join us on our journey as we grow and expand!

Our mission: To deliver technology like no other!

About The Role

This is an exciting opportunity for an experienced team leader with a strong technical background to join our growing Telecoms Support team. The Telecoms Support Team Leader will be responsible for managing a team of engineers, supporting their professional development and assisting with a wide range of Telephony issues.

What you will be doing

Supervising, mentoring and developing a team of Telecoms Engineers

Resolving critical IT incidents and problems, along with incident management

Identifying reoccurring technical faults and liaising with other internal departments to resolve/ reduce faults

Reducing incident and problem fix times within the team

Managing business impacting situations to ensure minimal downtime

Working with colleagues to improve customer infrastructure

You will suit the role if you have

Proven experience in a similar role

Fundamental understanding of Networking, Microsoft products and Virtualisation

Good understanding of general server, storage and network technologies

Experience making business-sensitive decisions

Previous management experience

CCNA/ CCNP (desirable)

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role. Continuous learning and development is at the heart of everything we do. You can expect full training as part of your onboarding experience, as long as you are passionate about the role, eager to learn and driven to being the best at what you do and live our values.

Salary

£30,000 - £45,000 (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation. What sets us apart is our desire to look after our people in the best way we can!

Walk or cycle to work and you’ll be eligible for our free uniform laundry service, a locker and 1 additional holiday per year.

Free Parking at several local car parks, each less than a 10 minute walk from the office.

Subsidised Public Transport Aspire for bus, rail or metro travel.

Health Cash Plan

Cycle to Work Scheme

Network Benefits

Employee Assistance Program

25 Days Annual Leave

Enhanced Maternity, Paternity and Parental Schemes

Enhanced Pension Scheme

Tech Purchase Scheme

Electric Vehicle Salary Sacrifice Scheme

Employee referral scheme

New business referral scheme

Discounted Gym Membership

Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Quayside Head Office with occasional travel to other Aspire locations as required.

Hours of Work

37.5 hours per week, Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.